Auto Claims Operations Manager

3 days ago


Salalah, Dhofar, Oman American International Group, Inc. (AIG) Full time

About the Role: American International Group, Inc. (AIG) is a leading international insurance organization seeking an experienced Auto Claims Operations Manager to join their team in Oman.

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This position will be responsible for managing policyholders/insured drivers, TP claimants, workshops, and business partners. The ideal candidate will have experience as an auto surveyor who has worked for a multinational organization, preferably with Arabic language skills.

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About the Company: AIG serves customers in over 130 countries and jurisdictions through one of the most extensive worldwide property-casualty networks of any insurer. The company provides innovative products and services that help businesses and individuals protect what they value.

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Key Responsibilities:

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  • \
  • Provide excellent customer service and ensure delivery of existing service level agreements.\
  • Deliver best-in-class assistance to insureds throughout the claims process while directing cases to satisfactory resolutions.\
  • Supervise motor claims surveyors to ensure service delivery of the Oman claims department.\
  • Ensure accurate and timely reserves for each claim handled.\
  • Maintain close coordination with agencies, garages, and brokers.\
  • Responsible for reducing the average cost per claim by negotiating discounts with agencies and garages.\
  • Report on market feedback to the claims manager.\
  • Provide market value of damaged salvage vehicles.\
  • Vigorously pursue necessary claim documents.\\/ul\
Requirements: Degree qualified, the ideal candidate will have experience as an auto surveyor with a multinational organization, preferably with Arabic language skills.

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