Customer Support Specialist
3 days ago
We are seeking a skilled Call Center Agent to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and maintaining accurate records in our CRM system.
Responsibilities- Client Support: Handle incoming calls, respond to customer inquiries, and provide accurate information regarding our products and services.
- Complaint Resolution: Identify and resolve customer complaints effectively while maintaining a positive client experience.
- Documentation: Record and document interactions accurately for follow-up and quality assurance purposes.
- Knowledge Update: Stay up-to-date on our product offerings, policies, and procedures to provide accurate support.
- Teamwork: Collaborate with team members and other departments to ensure seamless service delivery and escalate issues as needed.
- Performance Targets: Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates.
- A high school diploma or equivalent is required; a degree in a related field is preferred.
- Prior experience in customer service or a call center role is beneficial.
- Excellent communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficiency in using computer systems and CRM software.
- Fluency in Arabic is an advantage; knowledge of English is preferred.
- The seniority level for this role is entry-level.
- This is a full-time position within the Information Technology sector.
- The industry focus is on IT Services and IT Consulting.
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