Culture Ambassador

2 days ago

Muscat, Muscat, Oman Minor International Full time

Company Overview

Tivoli Muscat Hotel, a luxury brand in the heart of Muscat, Oman, is seeking a dynamic and experienced People & Culture Manager to help build and shape the team during the pre-opening phase. As part of Minor International, Tivoli aims to deliver exceptional service and create a positive workplace culture.

Job Description

The ideal candidate will be instrumental in establishing a collaborative environment, ensuring the hotel's workforce is aligned with Tivoli's values and standards. The role will focus on recruitment, training, employee engagement, and creating a high-performance culture for the pre-opening team.

Key Responsibilities:
  • Recruitment and Onboarding:
    • Lead and manage the recruitment process to attract top talent for all hotel departments.
    • Design and implement an effective onboarding program that introduces new hires to the Tivoli culture and operational expectations.
    • Work closely with hiring managers to define staffing needs and ensure timely fulfillment of vacancies.
  • Training and Development:
    • Develop and deliver training programs for new hires, ensuring they are well-prepared for the opening and are aligned with Tivoli's service standards.
    • Facilitate induction sessions for all new employees, fostering a strong understanding of the hotel's mission, vision, and values.
    • Support the leadership team with ongoing professional development programs to enhance employee skills and leadership capabilities.
  • Employee Engagement and Retention:
    • Cultivate a positive and inclusive work environment by promoting Tivoli's core values and engaging in proactive communication with employees.
    • Initiate team-building activities and events to foster collaboration and create a strong team spirit in the pre-opening phase.
    • Develop and implement employee recognition programs to celebrate achievements and milestones.
  • Culture Development:
    • Foster a high-performance culture that aligns with Tivoli's vision of luxury service and excellence.
    • Ensure the hotel's values are integrated into all aspects of daily operations, helping the team embody the culture of the hotel.
    • Act as a culture ambassador, guiding managers on maintaining employee morale, maintaining high standards, and nurturing the team's passion for hospitality.
  • Compliance and Employee Relations:
    • Ensure compliance with local labor laws, hotel policies, and industry standards.
    • Serve as a point of contact for employee concerns, providing timely resolution to issues and ensuring a supportive environment.
    • Promote open communication channels between employees and management.
  • Pre-Opening Coordination:
    • Assist in the setup of HR systems, processes, and administrative tasks needed for a successful hotel launch.
    • Collaborate with senior management to ensure all pre-opening HR activities are delivered on time and to the highest standard.
    • Ensure the preparation of a workforce ready to deliver exceptional service upon the hotel's opening.
Qualifications
  • Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field.
  • Minimum of 5 years of experience in a People & Culture or HR management role, preferably in the hospitality industry.
  • Proven experience in pre-opening HR projects, including recruitment, training, and team-building.
  • Strong understanding of HR principles, labor laws, and hospitality operations.
  • Ability to work independently and proactively with excellent problem-solving skills.
  • Excellent communication and interpersonal skills with the ability to build relationships across all levels.
  • Fluent in English (Arabic is a plus).
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to be part of an exciting new luxury brand in the heart of Muscat.
  • A collaborative, innovative, and positive work environment.
  • A chance to shape the culture of a newly opened hotel from the ground up.

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