Director of People and Culture

Company Description

Overlooking the 18-hole Muscat Hills Golf Course, LA VIE will comprise Tivoli Muscat Hotel & Residences, 22 apartments, office space, and clubhouse amenities.

"Inspired by landforms embraced by a coastline, we wanted to bring the green to the terraces and the roofs of the buildings, blurring the boundaries between architecture and nature, for a truly immersive experience. While traditionally stacked, tall buildings can feel disconnected from the surrounding context, our intimately scaled design leverages cascading terraces and walkable slopes to bring people together, stimulate the senses, and invite engagement.

Tivoli Muscat Hotel, set to open its doors in Muscat, Oman, seeks a dynamic and experienced People and Culture Manager to help build and shape the team during the pre-opening phase. The ideal candidate will be instrumental in establishing a positive workplace culture, ensuring the hotel's workforce is aligned with Tivoli's values and standards. The role will focus on recruitment, training, employee engagement, and creating a collaborative environment for the pre-opening team.

• Recruitment and Onboarding:
  • Lead and manage the recruitment process to ensure that Tivoli Muscat attracts, selects, and hires top talent for all hotel departments.
  • Design and implement an effective onboarding program that introduces new hires to the Tivoli culture, brand standards, and operational expectations.
  • Work closely with hiring managers to define staffing needs and ensure timely fulfillment of vacancies.
• Training and Development:
  • Develop and deliver training programs for new hires, ensuring they are well-prepared for the opening and are aligned with Tivoli's service standards.
  • Facilitate induction sessions for all new employees, fostering a strong understanding of the hotel's mission, vision, and values.
  • Support the leadership team with ongoing professional development programs to enhance employee skills and leadership capabilities.
• Employee Engagement and Retention:
  • Cultivate a positive and inclusive work environment by promoting Tivoli's core values and engaging in proactive communication with employees.
  • Initiate team-building activities and events to foster collaboration and create a strong team spirit in the pre-opening phase.
  • Develop and implement employee recognition programs to celebrate achievements and milestones.
• Culture Development:
  • Foster a high-performance culture that aligns with Tivoli's vision of luxury service and excellence.
  • Ensure the hotel's values are integrated into all aspects of daily operations, helping the team embody the culture of the hotel.
  • Act as a culture ambassador, guiding managers on maintaining employee morale, maintaining high standards, and nurturing the team's passion for hospitality.
• Compliance and Employee Relations:
  • Ensure compliance with local labor laws, hotel policies, and industry standards.
  • Serve as a point of contact for employee concerns, providing timely resolution to issues and ensuring a supportive environment.
  • Promote open communication channels between employees and management.
• Pre-Opening Coordination:
  • Assist in the setup of HR systems, processes, and administrative tasks needed for a successful hotel launch.
  • Collaborate with senior management to ensure all pre-opening HR activities are delivered on time and to the highest standard.
  • Ensure the preparation of a workforce ready to deliver exceptional service upon the hotel's opening.

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field.
• Minimum of 5 years of experience in a People & Culture or HR management role, preferably in the hospitality industry.
• Proven experience in pre-opening HR projects, including recruitment, training, and team-building.
• Strong understanding of HR principles, labor laws, and hospitality operations.
• Ability to work independently and proactively with excellent problem-solving skills.
• Excellent communication and interpersonal skills with the ability to build relationships across all levels.
• Fluent in English (Arabic is a plus).

• Strong organizational and time-management abilities, with attention to detail.
• Leadership capabilities with a focus on motivating and guiding teams.
• Ability to thrive in a dynamic, fast-paced environment with an entrepreneurial mindset.
• Knowledge of the local culture and labor market in Oman is a significant advantage.

• Competitive salary and benefits package.
• Opportunity to be part of an exciting new luxury brand in the heart of Muscat.
• A collaborative, innovative, and positive work environment.
• A chance to shape the culture of a newly opened hotel from the ground up.