Hotel Operations Manager

2 days ago

Muscat, Muscat, Oman beBee Careers Full time

We are seeking a detail-oriented and customer-focused Front Office Supervisor to contribute to delivering exceptional guest experiences.

About the Role:

This leadership role is responsible for overseeing daily front desk operations, including check-ins, check-outs, and guest inquiries. The successful candidate will be able to maintain a welcoming and professional atmosphere by ensuring a neat and organized front desk area.

Key responsibilities include leading and supervising the front desk team, providing guidance, training, and support. The ideal candidate will be able to collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns.

  • Lead and supervise the front desk team
  • Oversee daily front desk operations
  • Maintain a welcoming and professional atmosphere
Your Key Responsibilities:

The following list outlines key aspects of the job:

  • Handle guest inquiries, requests, and complaints in a timely and efficient manner
  • Monitor and ensure accurate billing for guest reservations and services
  • Assist in the recruitment, training, and development of front desk staff
  • Conduct regular performance reviews for front desk team members
  • Implement and enforce hotel policies and procedures to maintain a high standard of service
What We Need From You:

To excel in this role, you will need the following skills and qualifications:

  • Previous experience in hotel front desk operations, with supervisory or leadership roles
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
What You Can Expect From Us:

We offer competitive salaries, impressive room discounts, and comprehensive benefits to support your well-being and career growth.

IHG Hotels & Resorts values diversity and inclusion, promoting a culture where everyone feels welcome and empowered to bring their unique perspectives and experiences.

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