
Hotel Operations Director
1 day ago
">About the Role:
A high-calibre hospitality professional is required to lead our hotel's operations, ensuring seamless delivery of exceptional guest experiences. As a key member of our executive team, you will be responsible for overseeing daily hotel activities, managing staff, and driving business growth.
Key Responsibilities:
• Oversee all operational departments, including front office, food and beverage, housekeeping, and maintenance.
• Ensure impeccable guest satisfaction through timely issue resolution and proactive problem-solving.
• Develop and implement strategies to improve operational efficiency, reducing costs and increasing revenue.
• Collaborate with department heads to achieve set goals and objectives.
• Conduct regular site visits to monitor service standards, address issues, and provide feedback.
• Foster an inclusive work environment, promoting teamwork and employee engagement.
• Drive sales efforts through effective communication with internal stakeholders and external partners.
Requirements:
• Proven track record in hotel operations, with a focus on customer satisfaction and staff development.
• Excellent leadership and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
• Strong analytical and problem-solving skills, with experience in budget management and cost control.
• Ability to multitask, prioritise tasks, and meet deadlines in a fast-paced environment.
• Effective communication and presentation skills, with experience in training and coaching staff.
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
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