Technical Support Specialist

20 hours ago


Salalah, Dhofar, Oman Port of Salalah Full time

As a Technical Support Specialist at Port of Salalah, you will play a crucial role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide timely and effective technical assistance to users experiencing problems with hardware, software, networking, and other computer-related technologies.

Key Responsibilities
  • Answer incoming telephone, e-mail, and in-person requests for assistance from users
  • Install software such as MS Office, Outlook, anti-virus software, and related type software for users
  • Interview users to collect information about problems and lead them through diagnostic procedures to determine the source of errors
  • Analyze user problems and find appropriate solutions for computer-related issues
  • Enter data for helpdesk data management, including incoming requests for service and call history

In addition to these responsibilities, you will also assist users in understanding various options and applications within MS Office, design Access databases for use within departments, and answer inquiries regarding status on resolving computer problems.

You will work closely with various vendors to coordinate repairs to RF terminals and other issues with software or hardware, receive items, and prepare documentation to accompany items. You will also update the vessel schedule on the Internet site and maintain all licensing of software, ensuring that all documentation is completed.



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