Help Desk Specialist

4 days ago


Muscat, Muscat, Oman SWATX Full time

About This Role

We are looking for a dedicated and results-driven Help Desk Specialist to join our team at SWATX. As a Help Desk Specialist, you will play a crucial role in providing high-quality support to our customers, addressing their inquiries, and resolving issues in a timely and efficient manner.

Key Responsibilities

  • Respond to customer inquiries via phone and email
  • Provide accurate and relevant information regarding products and services
  • Escalate complex issues to senior team members as needed
  • Maintain up-to-date knowledge of product offerings, policies, and procedures
  • Collaborate with team members and other departments to ensure seamless service delivery
  • Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates

Requirements

  • Associate's degree in a relevant field or equivalent work experience
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and handle multiple priorities
  • Familiarity with CRM systems and data entry
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information


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