IT Operator

3 days ago


Muscat, Muscat, Oman Bank Nizwa Full time

Job Purpose

Provide 24/7 system availability to the bank application and services. Support bank users by maintaining the infrastructure system and services effectively.

Responsibilities

Users Access Control of all Applications
  • User creation
  • User profile access
  • User password control
  • User re-activation, deactivation, and setoff
  • Verify and apply bank's access metrics policy
Backup Management for Core Banking Systems and Applications
  • Tapes BKP transfer to ODP, COM, and Barka branch based on request
  • Monthly offsite BKP tapes verification (Barka Branch)
  • Backup monitoring and follow-up with concerned team in case of failures
Monitoring Process for Core Banking System and Other Applications
  • Application server system usage
  • Host connectivity (iMAL and IRIS)
  • Oman net link status
  • MasterCard link status
  • SMS alert
  • SAB files upload status
  • ATM & CCDM status
  • Speech log recording
  • Server room
  • Replication status between PROD, DR, and reports servers
End of Day Process for IMAL
  • Initiate end of day (EOD) process daily
  • Ensure all users are balanced (Active Transaction Report)
  • Report pending transactions to relevant users and their managers
  • Check EOD process failure report (Exception Report)
  • Send EOD process status notification email to the team
Help Desk System (Manage Engine Service Desk Plus)
  • Helpdesk customizer
  • Helpdesk modules management and user requirements
  • Managing application users
Application Administrator
  • Customer care
  • Branches Qmatic system
  • ISIGNAGE system for rate sheet and display screens
  • Helpdesk system
  • Statement
  • EDRMS document scanning system
  • Mentoring and troubleshooting
  • Upgrade and changes based on user requests or business requirements
Other Tasks
  • Branches visit & support
  • Processing customer statements
  • Support in fixing IT device issues & applications
  • Training program for fresh graduates coming through the training department
  • Vendor communication and follow-up
  • New photo upload to plasma screens in the branches
  • On-call for any emergency or process failure

Education

  • Bachelor's degree or equivalent in computer science

Experience

  • Fresh graduate

Key Skills & Competencies:

  • Basic knowledge in network
  • Help desk
  • Database and application
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