
IT Operator
3 days ago
Job Purpose
Provide 24/7 system availability to the bank application and services. Support bank users by maintaining the infrastructure system and services effectively.
Responsibilities
Users Access Control of all Applications- User creation
- User profile access
- User password control
- User re-activation, deactivation, and setoff
- Verify and apply bank's access metrics policy
- Tapes BKP transfer to ODP, COM, and Barka branch based on request
- Monthly offsite BKP tapes verification (Barka Branch)
- Backup monitoring and follow-up with concerned team in case of failures
- Application server system usage
- Host connectivity (iMAL and IRIS)
- Oman net link status
- MasterCard link status
- SMS alert
- SAB files upload status
- ATM & CCDM status
- Speech log recording
- Server room
- Replication status between PROD, DR, and reports servers
- Initiate end of day (EOD) process daily
- Ensure all users are balanced (Active Transaction Report)
- Report pending transactions to relevant users and their managers
- Check EOD process failure report (Exception Report)
- Send EOD process status notification email to the team
- Helpdesk customizer
- Helpdesk modules management and user requirements
- Managing application users
- Customer care
- Branches Qmatic system
- ISIGNAGE system for rate sheet and display screens
- Helpdesk system
- Statement
- EDRMS document scanning system
- Mentoring and troubleshooting
- Upgrade and changes based on user requests or business requirements
- Branches visit & support
- Processing customer statements
- Support in fixing IT device issues & applications
- Training program for fresh graduates coming through the training department
- Vendor communication and follow-up
- New photo upload to plasma screens in the branches
- On-call for any emergency or process failure
Education
- Bachelor's degree or equivalent in computer science
Experience
- Fresh graduate
Key Skills & Competencies:
- Basic knowledge in network
- Help desk
- Database and application
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