IT Service Desk Representative

2 days ago


Muscat, Muscat, Oman Integrated Systems LLC Full time

Job Overview:

Integrated Systems LLC is seeking a skilled Helpdesk Specialist to join our team. The Helpdesk Specialist will be responsible for receiving and resolving technical issues related to hardware, software, and network problems.

About the Job:

The Helpdesk Specialist will work closely with our IT teams to provide first-level technical support, escalate complex cases, and ensure business continuity and user satisfaction.

Key Responsibilities:

  • Provide basic troubleshooting for common IT problems.
  • Escalate unresolved or complex issues to the relevant IT teams or manager.
  • Follow up on open tickets and ensure timely closure after resolution.
  • Prepare regular reports on recurring issues and share them with the manager.
  • Adhere to IT security and data confidentiality policies.
  • Contribute to the development and maintenance of the IT knowledge base.

Requirements:

  • Fresh Graduate
  • Diploma or Bachelor's degree in Information Technology, Information Systems, or a related field.
  • Proficiency in using IT ticketing and helpdesk systems.
  • Strong communication skills in both Arabic and English (spoken and written).
  • Excellent interpersonal skills with the ability to support users of various technical backgrounds.


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