Coffee Shop Operations Supervisor

7 days ago

Muscat, Muscat, Oman beBee Careers Full time

The Treat Cafe Manager role at our esteemed establishment revolves around overseeing the daily operations of the cafe, ensuring seamless staff scheduling, comprehensive training, efficient supply ordering, precise financial monitoring, and maintaining a spotless, inviting environment.

Nurturing customer relationships, resolving issues, and fostering a popular and reputable local cafe are core objectives. This position embodies the five core values of Trust, Integrity, Respect, One Team, and Service, aligning with our brand ethos.

A typical day involves:

  1. Managing daily cafe operations
  2. Training staff on drinks preparation and coffee equipment use
  3. Coordinating with vendors and ordering supplies
  4. Maintaining revenue and expense records
  5. Introducing new menu items based on seasonality and customer preferences
  6. Creating a positive hotel image through interactions
  7. Adhering to hotel brand standards
  8. Maintaining product and service knowledge to assist guests
  9. Resolving customer issues effectively
  10. Ensuring cleanliness of cafe areas
  11. Fostering customer loyalty and reputation
  12. Complying with hotel rules, grooming, hygiene, and uniform standards
  13. Using and cleaning barista equipment per manufacturer guidelines
Minimum Requirements
  • Graduate of Hotel and Restaurant Management (preferred)
  • At least 3 years of experience as a Barista Manager in a 4-5 star hotel
  • Fluent in English (spoken, reading, writing); Arabic is an advantage
  • Proficient in Microsoft Office
  • Knowledge of Micros operating systems
  • Strong customer service and communication skills

We strive to foster inclusive teams where everyone feels valued and supported, promoting wellbeing and diversity. Our comprehensive training and competitive salary ensure your growth and success.

What We Offer

We support our staff with full uniforms, room discounts, and comprehensive training. Our mission is to create a positive work environment that encourages teamwork and promotes individual development.

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