Leadership Opportunities Abound

3 days ago

Muscat, Muscat, Oman beBeeOperations Full time 60,000 - 80,000
Operations Supervisor Role Overview

The role of an Operations Supervisor is pivotal in ensuring the seamless operation of a dynamic environment.

Key responsibilities include leading a team of Customer Service Officers, Function Assistants, and Technicians to guarantee excellent guest satisfaction.

  • Conduct Daily Walkthroughs: Identify faults, breakdowns, and equipment deficiencies, reporting issues to the on-duty Manager and relevant Technician.
  • Supervise Teams: Support management in overseeing designated teams to ensure adherence to schedules, shift rotas, and task completion.
  • Resolve Customer Conflicts: Ensure an optimal guest experience by resolving customer complaints and conflicts.
  • Lead and Motivate Teams: Achieve goals, promote upselling opportunities, and ensure awareness of all promotions and products.
  • Complete Reports: Daily, weekly, and monthly checklists and reports are completed.
  • Train and Mentor Teams: Train and mentor small to medium-sized teams, understanding peak and off-peak times.
Requirements for Success
  1. Qualifications: Diploma or certification in any discipline, or relevant experience.
  2. Experience: 2-3 years of experience in a fast-paced operational environment, including at least 1 year as a Customer Service Officer or Customer Service Representative.
  3. Skills: Experience in customer service, sales techniques, and interpersonal skills.
  4. Communication Skills: Strong communication skills, both oral and written.
  5. Problem-Solving Abilities: Excellent problem-solving and troubleshooting abilities.
Benefits of Joining Our Team
  • Join a regional leader committed to creating memorable moments and spreading happiness.
  • Work in a friendly environment with positive vibes and a shared vision for the future.
  • Collaborate with diverse and talented colleagues, guided by our Leadership Model.

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