
Technical Support Specialist
20 hours ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team.
- Provide first-line support for network (edge switches), passive cabling (ethernet and fiber) and CCTV systems.
- Respond to user inquiries and requests, providing timely and effective solutions.
- Support, test, and troubleshoot hardware and software issues.
- Provide on-call support to users, ensuring minimal downtime and disruption.
- Interact with third-party vendors for maintenance work.
- Perform preventive maintenance and support for designated PCs, printers, and Industrial PCs.
- Assist in setting up and running IS infrastructure in conference and Boardrooms.
- Install PCs, PC hardware components, printers, and other PC peripherals.
- Respond to users' inquiries and requests for assistance with all PC-related problems/queries.
- Assist in maintaining a library of original software, utilities, and manuals.
- Assist in setting-up/modification of e-mail accounts for users.
- Assist in configuring OCI-owned smart phones and tablets.
- Ensure installation of new and upgraded versions of application software on new and existing PC hardware.
- Install anti-virus software and ensure updates are applied.
- Raise requisitions for IS software requirements, hardware requirements, peripherals, and other needs including disposal.
- Assist in maintaining a register for all in-and-out IS assets.
- Handle and manage the basic configuration of switches.
- Update and maintain regular security patches on all user PCs.
- Arrange and conduct user awareness training sessions for various IS applications.
- Bachelor's degree in Computer Science or Information Technology.
- IT certification preferred (ITIL/CCNA).
- Excellent bilingual communication skills (Arabic and English).
- Ability to communicate technical information to business and non-business users.
- Ability to perform root cause analysis.
- Knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operational problems.
- Excellent communication skills.
- Relationship management skills.
- Ability to take timely actions and decisions.
- Up-to-date knowledge of the latest IT and software trends.
- Ability to quickly establish good working relationships with staff and customers.
- Willingness to work odd hours.
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