Technical Support Specialist

20 hours ago


Muscat, Muscat, Oman beBee Careers Full time
Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team.

  • Provide first-line support for network (edge switches), passive cabling (ethernet and fiber) and CCTV systems.
  • Respond to user inquiries and requests, providing timely and effective solutions.
  • Support, test, and troubleshoot hardware and software issues.
  • Provide on-call support to users, ensuring minimal downtime and disruption.
  • Interact with third-party vendors for maintenance work.
  • Perform preventive maintenance and support for designated PCs, printers, and Industrial PCs.
  • Assist in setting up and running IS infrastructure in conference and Boardrooms.
  • Install PCs, PC hardware components, printers, and other PC peripherals.
  • Respond to users' inquiries and requests for assistance with all PC-related problems/queries.
  • Assist in maintaining a library of original software, utilities, and manuals.
  • Assist in setting-up/modification of e-mail accounts for users.
  • Assist in configuring OCI-owned smart phones and tablets.
  • Ensure installation of new and upgraded versions of application software on new and existing PC hardware.
  • Install anti-virus software and ensure updates are applied.
  • Raise requisitions for IS software requirements, hardware requirements, peripherals, and other needs including disposal.
  • Assist in maintaining a register for all in-and-out IS assets.
  • Handle and manage the basic configuration of switches.
  • Update and maintain regular security patches on all user PCs.
  • Arrange and conduct user awareness training sessions for various IS applications.
Requirements
  • Bachelor's degree in Computer Science or Information Technology.
  • IT certification preferred (ITIL/CCNA).
Desirable Skills
  • Excellent bilingual communication skills (Arabic and English).
  • Ability to communicate technical information to business and non-business users.
  • Ability to perform root cause analysis.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Ability to identify and resolve computer system malfunctions and operational problems.
  • Excellent communication skills.
  • Relationship management skills.
  • Ability to take timely actions and decisions.
  • Up-to-date knowledge of the latest IT and software trends.
  • Ability to quickly establish good working relationships with staff and customers.
  • Willingness to work odd hours.


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