Reservation Coordinator Specialist

1 day ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

We are seeking a highly skilled and experienced Reservation Agent to join our team at Mandarin Oriental, Muscat. As a key member of our Reservations department, you will play a critical role in maximizing occupancy and yield while providing exceptional guest service.

The successful candidate will have a solid understanding of the hospitality industry, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for managing all aspects of guest reservations, including responding to telephone and email enquiries, processing bookings, and handling any issues that may arise during the guest's stay.

Key Responsibilities
  • Answer incoming telephone enquiries in a timely and professional manner.
  • Sell rooms via telephone or correspondence, ensuring all information is correct.
  • Have full knowledge of all rates, room types, overall hotel product, and primary competition.
  • Download external reservation systems (GDS, SynXis & other platforms).
  • Check VIP arrival lists and correspondence daily before arrival.
  • Handle VIP and special requests efficiently and accurately.
  • Send confirmations and responses according to MOHG standards.
  • Keep filing up to date.


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