Soft Services Operations Manager

24 hours ago


Muscat, Muscat, Oman AL NABA SERVICES LLC Full time
Job Overview

We are seeking a highly skilled and experienced Soft Services Operations Manager to join our team at AL NABA SERVICES LLC. This is a fantastic opportunity for a motivated and results-driven professional to take on a leadership role in managing soft services operations.

Main Responsibilities:
  • Oversee and manage all soft services operations, including cleaning, waste management, catering, and security, to ensure high-quality service delivery.
  • Develop and implement service standards and procedures to optimize operational efficiency and meet client expectations.
  • Monitor and evaluate service performance through regular inspections and customer feedback to identify areas for improvement.
  • Manage and train a team of soft services staff to ensure they are equipped with the necessary skills and knowledge to perform their duties effectively.
  • Collaborate with other departments and stakeholders to coordinate service delivery and resolve any issues or complaints.
  • Ensure compliance with health and safety regulations and industry standards to maintain a safe and clean environment for all occupants.
Requirements:
  • Bachelor's degree in facility management, hospitality, or a related field.
  • Minimum of 08-10 years of experience in managing soft services, preferably in a similar industry.
  • Professional certifications in facility management or related areas.
  • Strong knowledge of health and safety regulations and industry standards.
  • Excellent leadership and team management skills.
  • Exceptional communication and interpersonal skills to effectively interact with clients, staff, and stakeholders.
  • Proven ability to develop and implement service standards and procedures.
  • Analytical and problem-solving skills to identify and address operational issues.
  • Proficiency in relevant software applications and technology for service management.
  • Flexibility and adaptability to handle changing priorities and meet tight deadlines.
  • GCC Experience is Must.
  • GCC Driving License.

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