Luxury Service Specialist

4 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time
Scope of Position

The Front Office Agent will be based at the Front Office, which is the area where most operational support is required.

Key Responsibilities:

  • Create personalized MOWow Moments that surprise and delight our guests.
  • Deliver exceptional customer service through prompt and courteous communication.
  • Perform duties of all functions within the Front Office, including check-in, check-out, credit card handling, complaint handling, and guest relation tasks.
  • Be proactive in identifying and resolving guest complaints and comments in a timely manner.

We are seeking a highly motivated and experienced individual who is passionate about delivering exceptional customer service and has a proven track record of success in a similar role.



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