Luxury Hotel Service Director

3 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

The Night Supervisor will play a key role in ensuring the smooth operation of the hotel's night shift, providing leadership and direction to the team while maintaining high standards of guest satisfaction.

They will be responsible for ensuring that all guests receive a warm welcome and efficient service during their stay.

The successful candidate will also be responsible for controlling and analysing departmental costs, prioritising and documenting colleagues' career path and development needs.

Key Performance Indicators:
  • Guest Satisfaction:
  • Ensure that all guests receive a warm welcome and efficient service during their stay.
  • Address all guest complaints and comments promptly and professionally.


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