Customer Service Lead

6 days ago


Muscat, Muscat, Oman beBee Careers Full time
Key Responsibilities
  • Supervise and lead the front desk team, providing guidance, training, and support
  • Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
  • Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
  • Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
  • Handle guest inquiries, requests, and complaints in a timely and efficient manner
  • Monitor and ensure accurate billing for guest reservations and services
  • Assist in the recruitment, training, and development of front desk staff
  • Conduct regular performance reviews for front desk team members
Requirements
  • Previous experience in hotel front desk operations, with supervisory or leadership roles
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Knowledge of hotel reservation systems and point-of-sale software
  • Ability to work in a fast-paced environment and adapt to changing priorities


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