Professional Service Technician

1 day ago

Muscat, Muscat, Oman beBee Careers Full time

Job Description: We are looking for a Professional Service Technician to join our team. As a key member of our operations, you will be responsible for ensuring the quality and safety of our equipment and providing excellent customer service.

About the Role: In this role, you will perform regular maintenance checks and tasks, as well as attend callouts to provide professional service to our customers. Your primary responsibility will be to ensure customer satisfaction through quality of service and regular communication.

Key Responsibilities:

  1. Customer Relationship Management: Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc).
  2. Work Reporting: Responsible for accurate and real-time back reporting of work performed (at the equipment level).
  3. Equipment Safety: Accountable for equipment safety and performance.
  4. Risk Identification: Accountable for identifying site risks and communicating them to your supervisor.
  5. Escalation Procedure: Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure.
  6. Unplanned Repairs: Accountable for identifying "unplanned" service repairs based on the equipment needs.

Service Operations:

  1. Accountable for the end-users and the site safety.
  2. Responsible for safe working practices and operations according to maintenance and safety instructions.
  3. Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs), respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes.
  4. Accountable for raising sales leads to your supervisor.
  5. Accountable for exact and timely back reporting of the work done according to the process.
  6. Responsible for submitting timesheets based on the execution.
  7. Responsible for keeping the service tooling, van, instruments, etc., safe, maintained, and in good condition.
  8. Responsible for regular updates of your supervisor on all relevant information.

Requirements:

  1. ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent.
  2. Good verbal and written English communication skills.
  3. Candidates with basic IT skills will be given preference.
  4. Candidates with basic digital foundation skills will be the right candidate for this position.
  5. Fresh Graduates can apply.
  6. Having a valid driving license is an added advantage.

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