
Linux Technical Support Specialist
6 days ago
We are seeking a skilled and enthusiastic Technical Support Specialist to join our team.
About the Role:This is an exciting opportunity for a hands-on engineer with a passion for Linux and open source technologies to work with a talented group of professionals at Canonical.
The successful candidate will be responsible for delivering exceptional technical support experience across cloud, desktop, and IoT environments.
You will own and manage your cases, working closely with internal teams and customers to resolve complex technical issues.
Your primary focus will be on providing expert-level support, ensuring high customer satisfaction and adherence to our Service Level Agreement (SLA).
In addition, you will contribute to the development of knowledge base articles and participate in regular weekend working rotations.
Requirements:- A strong academic track record from both high school and university
- An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
- A track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting, including collecting logs and stack traces, fine-tuning by editing configuration files
- Knowledge or basic hands-on experience on 2 or more of: Linux server administration, programming fundamentals, networking, virtualization/cloud computing concepts
- A distributed work environment with twice-yearly team sprints in person
- A personal learning and development budget of USD 2000 per year
- An annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- An Employee Assistance Programme
- Opportunities to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
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