Service Excellence Coordinator

1 day ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time

Job Summary:

The Assistant Bars Manager is responsible for leading a team of professionals to deliver exceptional customer experiences and high-quality food and beverage offerings. This includes managing administrative tasks, overseeing staff scheduling, and maintaining industry-specific quality and safety guidelines.

Key Responsibilities:

  • Administrative Tasks: Maintaining current liquor licenses, identifying and contacting potential suppliers, negotiating contracts, tracking and maintaining inventory, managing budgets, and identifying benchmark goals for the business.
  • Staff Management: Recruiting, hiring, training, and supervising staff to ensure excellent customer service and high-quality food and beverage offerings.
  • Scheduling: Overseeing the scheduling of staff to ensure peak hours are covered effectively.
  • Quality and Safety: Ensuring all staff follow industry-specific quality and safety guidelines.
  • Licenses: Maintaining up-to-date licenses as per current legislation.

Benefits:

  • Competitive Salary: A competitive salary that rewards all your hard work.
  • Benefits: A wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business.


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