Portfolio Growth Manager

2 days ago

Muscat, Muscat, Oman beBee Careers Full time
About the Job: Portfolio Growth Specialist

As a seasoned professional, you will have the opportunity to collaborate with clients to develop and implement strategies that optimize performance drivers and revenue at the portfolio level.

This role requires extensive collaboration with internal and external stakeholders to drive a robust lifecycle management program for card customers and achieve business goals.

Key Responsibilities:
  1. Manage portfolio growth and customer engagement throughout the card customer's lifecycle.
  2. E nsure balanced growth addressing Credit, Operations, Compliance, and Service Delivery risks.
  3. Design and develop best-in-class portfolio programs based on local needs and co-create globally scalable solutions with the central team.
  4. Implement regulatory changes to ensure timely execution, seamless client experience, and cost-effectiveness.
  5. S upport strategies to grow the credit card portfolio aligned with business targets.
  6. S upport initiatives related to customer engagement and balance build, including end-to-end management of campaigns across channels to increase spends and balances.
  7. Support the credit card installment plans strategy, including design, implementation, and optimization of revenue-generating payment plans.
  8. Collaborate with Marketing and Analytics teams on customer segmentation to promote credit card usage among existing customers.
  9. Assist in retaining profitable customers and work with relevant teams to implement a robust retention strategy.
  10. Analyze consumer behavior and market trends to identify opportunities for client engagement through tactical campaigns, market research, competitor analysis, and industry trends, while staying compliant with regulatory requirements.
  11. Manage financial performance of the credit card portfolio by developing forecasts and budgets, monitoring performance vs. targets, and identifying mitigation opportunities.
  12. Regularly assess portfolio performance, analyze usage patterns, evaluate profitability, and gather customer feedback for improvements.
  13. Work with relevant teams to ensure digital platforms function as intended and optimize the customer journey for better experience.
  14. Foster a focus on enhancing customer experience throughout the lifecycle by identifying pain points and implementing engagement and loyalty initiatives.
  15. Engage stakeholders for effective governance and controls around portfolio programs and processes.
  16. Continuously evolve KPIs and performance dashboards aligned with strategic objectives to support senior management decision-making.
  17. Manage feedback, issues, and complaints related to the credit cards business.
  18. Collaborate with teams across Risk Management, Operations, Marketing, Retail, Analytics, Technology, Legal, Compliance, and external partners supporting portfolio programs.
KPIs:
  • Increase in card activation rates.
  • Growth in card spend (domestic and international).
  • Effectiveness of promotional campaigns in increasing card utilization.
  • Development of new beneficial partnerships.
Knowledge and Experience:
  • 10+ years of relevant experience in cards product/portfolio management.
  • Regional experience preferred.
  • Bachelor's degree or equivalent; advanced degree or MBA preferred.
  • Fluent in local office language and English; additional languages desirable.
  • Comfortable with significant client interaction and relationship building.

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