Service Quality Expert

2 days ago


Muscat, Muscat, Oman Nawras Full time
Job Description:

In this pivotal role, you will work closely with the Network & Service Quality team to drive excellence in network and service quality. Your primary responsibilities include developing and maintaining KPI reports, identifying trends, and providing actionable insights to management.

Key Accountabilities:
  • Define and track KPIs for network and service quality across various services.
  • Ensure prompt reporting of any degradation in KPIs to facilitate timely interventions.
  • Design and implement a dashboard for management to track network quality and performance metrics effectively.
  • Develop guidelines for network quality management and define relevant performance indicators.
  • Conduct high-level assessments for management on network end-to-end status and trend analysis.
  • Prepare regular network quality KPI reports while monitoring existing KPIs.
Qualifications:
  • Bachelor's degree in Engineering, Telecommunications, or IT-related fields.
  • Minimum 6 years of total experience in the telecom industry, with management skills or roles.
  • Subject matter expertise in networking topologies and performance analysis is required.
  • Strong understanding of mobile industry trends and services.
  • Business acumen to make informed cost vs. technology trade-offs.


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