
Technical Service Expert
6 days ago
**Service Engineer Role at KONE**
We are seeking a highly motivated and skilled Service Engineer to join our Muscat - Oman office. This role involves planning, managing, and overseeing the contracted scope of work, ensuring safe, high-quality, and efficient installation of KONE solutions according to agreed schedules and budgets.
The successful candidate will be accountable for planning, managing, and controlling field service operations in their area, adhering to service contract requirements, company policies, and KONE processes.
The Service Engineer will serve as the first point of contact for all technical or operational issues raised by customers and be accountable for maintenance field operations costs and revenues from callout and service repair sales.
We are looking for someone with a proven track record of being a go-getter and a strong leader with a customer-focused attitude.
Key Responsibilities:
- Ensure customer satisfaction through quality of service and precise communication, including equipment safety and performance.
- Resolve customer service quality complaints and invoicing complaints related to maintenance operations.
- Deliver service according to service contract requirements as per KONE quality standards and local regulations.
- Control field operations costs, callouts, and service repair sales.
- Manage third-party inspection visits and follow-up actions.
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