
Hotel Operations Manager
2 days ago
To measure success in this role, we use the following KPIs:
Service Quality Metrics:
- Guest satisfaction ratings.
- Complaint resolution rates.
- Employee engagement scores.
Operational Efficiency Metrics:
- Check-in and check-out times.
- Room readiness percentages.
- Staff productivity metrics.
Leadership Effectiveness Metrics:
- Team member feedback and evaluation scores.
- Training completion rates.
- Performance improvement plans implemented.
What We Expect from You
We expect our Front Office Supervisors to possess a strong commitment to excellence, a passion for delivering exceptional service, and a willingness to learn and grow with our company. In return, we offer a comprehensive benefits package, opportunities for career advancement, and a dynamic work environment that fosters creativity, innovation, and teamwork.
About IHG
IHG Hotels & Resorts is a global hospitality leader with a portfolio of world-renowned brands. Our mission is to create unforgettable experiences for our guests and deliver value to our shareholders. At IHG, we believe in fostering a culture of inclusivity, respect, and professionalism, and we invite like-minded individuals to join our team.
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