Hotel Operations Manager

2 days ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time
Key Performance Indicators (KPIs)
To measure success in this role, we use the following KPIs:

Service Quality Metrics:
  • Guest satisfaction ratings.
  • Complaint resolution rates.
  • Employee engagement scores.

Operational Efficiency Metrics:
  • Check-in and check-out times.
  • Room readiness percentages.
  • Staff productivity metrics.

Leadership Effectiveness Metrics:
  • Team member feedback and evaluation scores.
  • Training completion rates.
  • Performance improvement plans implemented.

What We Expect from You
We expect our Front Office Supervisors to possess a strong commitment to excellence, a passion for delivering exceptional service, and a willingness to learn and grow with our company. In return, we offer a comprehensive benefits package, opportunities for career advancement, and a dynamic work environment that fosters creativity, innovation, and teamwork.

About IHG
IHG Hotels & Resorts is a global hospitality leader with a portfolio of world-renowned brands. Our mission is to create unforgettable experiences for our guests and deliver value to our shareholders. At IHG, we believe in fostering a culture of inclusivity, respect, and professionalism, and we invite like-minded individuals to join our team.

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