Luxury Hotel Ambassador

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Job Description

The Luxury Hotel Ambassador is responsible for creating unforgettable experiences for our discerning guests. This role requires a deep understanding of luxury hospitality, exceptional communication skills, and a passion for delivering tailored service.

Key Accountabilities

  1. General:
  • Foster a positive and respectful work environment, adhering to hotel policies and procedures.
  • Safeguard confidential information, maintain accurate records, and ensure compliance with relevant laws and regulations.
  • Develop and implement strategies to enhance guest satisfaction, drive loyalty, and promote repeat business.
  • Collaborate with other departments to provide seamless and efficient service, addressing guest concerns and resolving issues promptly.
  1. Departmental:
  • Manage the Guest Relation Team, providing guidance, training, and coaching to ensure excellence in guest service.
  • Oversee front office operations, ensuring smooth check-in/check-out processes, handling credit card transactions, and responding to guest inquiries.
  • Engage with guests to understand their needs, preferences, and concerns, providing personalized solutions and recommendations.
  • Conduct regular audits to monitor guest satisfaction, identify areas for improvement, and implement corrective actions.


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