Hotel Relations Coordinator

16 hours ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are looking for a highly skilled Guest Relations Executive to join our IHG Hotels & Resorts team. In this role, you will be responsible for delivering exceptional guest experiences, ensuring that every stay is memorable and enjoyable.

Key Performance Indicators:
  • Meet or exceed guest satisfaction targets, measured through feedback and surveys
  • Reduce guest complaints and issues through effective resolution and follow-up
  • Increase revenue through upselling and cross-selling hotel services and amenities
  • Develop and maintain strong relationships with guests, resulting in repeat business and positive referrals
  • Stay up-to-date with hotel operations, services, and policies to provide informed and helpful responses
Requirements:
  • Minimum 2 years' experience in Guest Relations or a related field
  • Familiarity with hospitality technology and software applications
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Diploma or BSc/BA in Hospitality Management is preferred


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