Experience Creation Lead

2 weeks ago

Ad Dakhiliyah, Oman beBeeHospitality Full time 1,800 - 2,500
Guest Experience Supervisor

We are looking for a charismatic professional with a passion for creating unforgettable experiences. As a Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure.

A day in the life of this role includes:
  1. Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.
  2. Managing guest requests and preferences, ensuring prompt and efficient resolution.
  3. Collaborating with various departments to ensure seamless operations and exceed guest expectations.
  4. Training and motivating staff to maintain our high standards of service excellence.
  5. Implementing innovative strategies to enhance guest experience and build lasting relationships.
What we need from you?
  1. Minimum 2 years experience in a hotel guest service role.
  2. Strong communication and interpersonal skills to engage with guests and team members.
  3. Exceptional problem-solving abilities to handle any guest-related concerns effectively.
  4. Proven leadership skills to motivate and guide your team to success.
  5. Attention to detail, ensuring the highest standard of service is consistently met.
What you can expect from us?

We offer a competitive salary that rewards all your hard work, a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

Join us and you'll become part of our ever-growing global family.

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