Customer Support Specialist

6 days ago


Muscat, Muscat, Oman beBee Careers Full time
Customer Service Role

We are seeking a skilled customer support agent to manage incoming calls, addressing customer inquiries and providing accurate information regarding products and services.

Key Responsibilities:
  • Contact Management: Manage incoming calls and respond to customer inquiries in a timely and efficient manner.
  • Issue Resolution: Identify and resolve customer complaints efficiently and effectively while maintaining a positive customer experience.
  • Documentation: Record and document interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
  • Product Knowledge: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
  • Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics:
  • Call Handling Goals: Meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements:

To succeed in this role, you should have excellent communication skills, a strong problem-solving attitude, and the ability to work well under pressure.



  • Muscat, Muscat, Oman beBee Careers Full time

    **Job Description:**We are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support staff, you will be responsible for providing excellent customer service by resolving technical issues in a timely and professional manner.Key Responsibilities:Support sales teams during pre-sales meetings and conduct demos as...


  • Muscat, Muscat, Oman beBee Careers Full time

    Achieve your goals by delivering exceptional customer experiences. In this role, you will work closely with new and existing customers, understanding their needs and finding solutions to ensure they have everything required.A Day in the LifeArrive early to prepare for the day, checking that all necessary systems are functioning correctly and ensuring a clean...


  • Muscat, Muscat, Oman beBee Careers Full time

    This role involves tasks related to customer satisfaction, support, and service on a day-to-day basis. Key responsibilities include:Providing exceptional customer experienceResolving customer inquiries and issuesCollaborating with internal teams to ensure seamless customer serviceA strong candidate will possess excellent communication skills, ability to...


  • Muscat, Muscat, Oman beBee Careers Full time

    We are seeking a highly organized and communicative individual to join our team as a Customer Experience Specialist.As a key member of our centre team, you will be responsible for providing exceptional customer service and ensuring that all customers have a positive experience when visiting our facilities.Your primary responsibility will be to manage...


  • Muscat, Muscat, Oman beBee Careers Full time

    Customer Solutions SpecialistWe are looking for a skilled Customer Solutions Specialist to join our team. The ideal candidate will be responsible for providing solutions to customer needs through effective communication and demonstration of products/services.Key Responsibilities- Develop and present proposals to secure new customers.- Provide solutions to...


  • Muscat, Muscat, Oman beBee Careers Full time

    About the JobThis is a fantastic opportunity to work as a Front Desk Agent where you will have the chance to develop your skills, work with a talented team, and deliver exceptional customer service.Main Responsibilities:Provide personalized service to guests, ensuring a seamless and enjoyable experience.Maintain accurate records, process transactions, and...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Administrative Support Specialist to join our team. In this role, you will provide high-level administrative support to senior executives, including managing schedules, coordinating meetings, and handling confidential information.Key Responsibilities:Manage complex calendars and coordinate travel...


  • Muscat, Muscat, Oman beBee Careers Full time

    We are seeking an experienced Operations Support Specialist to join our team. As a key member of our operations department, you will play a pivotal role in supporting the planning, execution, and monitoring of projects.JOB DESCRIPTIONYour primary responsibility will be to ensure that all project activities are well-organized, documented, and executed on...


  • Muscat, Muscat, Oman beBee Careers Full time

    **Role Summary:**We are looking for a talented and resourceful Administrative Support Specialist to support the Food and Beverage Division. The ideal candidate will be responsible for coordinating daily office activities, maintaining effective communication, and completing administrative duties assigned by the Executive Assistant Manager of Food and Beverage...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled IT support specialist to join our team as an Integration Platform Administrator. In this role, you will be responsible for providing first-level support for Windows systems and related software.Your responsibilities will include diagnosing and resolving technical issues related to Windows operating systems,...