
Network and System Administrator
6 days ago
Company Overview
\Prysmian is a global leader in the provision of IT services, dedicated to delivering innovative solutions that meet the evolving needs of our clients. Our team of experts works tirelessly to ensure the highest standards of quality and customer satisfaction.
\About the Job
\We are seeking an experienced User Support Officer to join our team. In this role, you will be responsible for providing technical assistance to users across various platforms, including network, hardware, and software issues.
\Your Key Responsibilities
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- Provide technical support to users, ensuring timely resolution of issues.\
- Collaborate with the IT team to identify and resolve complex technical problems.\
- Develop and implement effective strategies to improve user satisfaction and reduce downtime.\
- Maintain accurate records of user interactions and provide regular reporting to management.\
- Stay up-to-date with the latest technological advancements and industry trends.\
- Participate in ongoing training and professional development to enhance your skills and knowledge.\
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Requirements
\To succeed in this role, you will need:
\- \
- Bachelor's degree in Computer Science/Information Technology or equivalent.\
- 3+ years of experience in related industries.\
- Excellent bilingual communication skills (Arabic and English).\
- Knowledge of computer and/or network security systems, applications, procedures, and techniques.\
- Ability to communicate technical information to business and non-business users.\
- Strong customer service ethos.\
- Excellent organizational skills.\
- Ability to quickly establish good working relationships with staff and customers.\
- Willingness to work odd hours.\
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Benefits
\Prysmian offers a comprehensive benefits package, including:
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- A competitive salary package.\
- Ongoing training and professional development opportunities.\
- A dynamic work environment with a diverse team of experts.\
- The chance to work on challenging projects and develop your skills.\
- A flexible working arrangement to balance work and personal life.\
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About Prysmian
\Prysmian is a leading provider of IT services, dedicated to delivering high-quality solutions to its clients. Our team is comprised of experienced professionals who share a passion for innovation and excellence.
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