
IT Support and Systems Administrator
2 days ago
ESBAAR | Training
IT Support and Systems Administrator (Trainee)
Muscat, Sultanate of Oman | Posted on 03/09/2025
Work Experience: Fresher
Job Description
- IT Support & Helpdesk
Provide first-line technical support to employees via Jira, email, or in person for hardware, software, and network-related issues.
Troubleshoot, diagnose, and resolve end-user IT issues (desktops, laptops, printers, software, VPN, Wi-Fi, etc.).
Maintain and update technical documentation, including troubleshooting guides and knowledge base articles.
Train and assist employees on IT best practices and secure usage of software and hardware. - Systems Administration & Infrastructure Management
Manage user accounts and access controls across Active Directory, Azure AD (MS Entra), and cloud platforms.
Assist with the setup, deployment, and maintenance of end-user devices, including performing hardware and software upgrades.
Install, configure, and maintain servers (Windows/Linux) and IT infrastructure (network devices, firewalls, VPNs).
Monitor system performance, security, and backups, ensuring business continuity.
Maintain IT asset inventory and manage software licensing.
Implement automation and scripting (PowerShell, Bash, or Python) for routine IT tasks. - Security & Compliance
Enforce IT security policies, manage firewalls, endpoint protection, and identity management.
Ensure compliance with company data protection and cybersecurity policies.
Perform regular system updates and patch management to maintain system integrity.
Requirements
Minimum Qualifications
Bachelor's degree in information technology, Computer Science, or a related field preferred.
Job-Specific Knowledge & Skills:
Strong knowledge of Windows, macOS, and Linux operating systems.
Experience with troubleshooting hardware and software issues.
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi).
Knowledge of Active Directory, Azure AD (MS Entra), and cloud identity management.
Knowledge of virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
Good knowledge of ITSM tools (e.g., Jira Service Management).
Familiarity with IT automation & scripting (PowerShell, Bash, Python).
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