Malta Service Delivery Manager Position

1 day ago

Muscat, Muscat, Oman beBeeServiceDeliveryManager Full time 900,000 - 1,200,000
Service Delivery Manager - Malta Opportunity

We are seeking an experienced Service Delivery Manager to join our Microsoft Business Solutions team in Malta. This is a fantastic opportunity for a professional looking to relocate to a beautiful European island and take on a challenging leadership role.

The successful candidate will have a strong background in service delivery management, with experience working within IT support/managed services environments. They will be responsible for providing end-to-end ownership of customer service contracts, building relationships with customers to ensure renewals year on year of managed service contracts, and managing the commercial elements of these contracts.

Key Responsibilities:
  • Provide end-to-end ownership of customer service contracts
  • Build relationships with customers to ensure renewals year on year of managed service contracts
  • Manage the commercial elements of customer service contracts
  • Work across ITIL-based services, incident, problem, change, and release management processes to ensure excellent customer experience
  • Coordinate effort and liaise between onshore, nearshore, and offshore teams
  • Ensure that an excellent service is consistently delivered, and end customers always receive contracted services
Requirements:
  • Minimum 7 years' service delivery management experience in IT support/managed services environment
  • Good communication skills and excellent command of English language
  • Strong customer focus with ability to operate at all contact levels, including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with ability to identify and effectively communicate commercial opportunities and issues
  • Organized and delivery-focused, strong planning skills and process-driven
  • Superior time-management skills along with strong sense of urgency
  • People-oriented, with team lead qualities, and experience influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Our client offers a range of benefits, including relocation support for you and your family. If you are looking for a new challenge and want to work for a company that values its employees and customers, then this could be the perfect opportunity for you.

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