Enterprise Dynamics CRM Specialist

21 hours ago


Muscat, Muscat, Oman SWATX Full time
Job Description

We are seeking a highly skilled Enterprise Dynamics CRM Specialist to drive the design, development, and implementation of enterprise CRM and billing solutions using Microsoft Dynamics 365.

About the Role
  • Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
  • Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
  • Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
Key Responsibilities
  • Manage customizations, configurations, workflows, and plugins within Dynamics 365.
  • Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
  • Ensure high availability, scalability, and security of CRM & Billing systems.
  • Troubleshoot performance issues and oversee system upgrades and patches.
  • Work with DevOps teams for CI/CD pipeline automation and deployment management.
  • Ensure compliance with regulatory, security, and data protection standards.
Requirements
  • Bachelor's or Master's in Computer Science, Information Technology, or related field.
  • 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
  • Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.
  • Knowledge of billing models, invoicing processes, and subscription management.
  • Experience with RESTful APIs, SOAP, and integration patterns.
  • Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
  • Strong problem-solving and leadership skills.


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