Service Delivery Expert Government and Finance

5 days ago


Muscat, Muscat, Oman Omantel Full time
Job Description:

As a seasoned professional in service delivery, you will play a crucial role in ensuring the highest level of satisfaction for customers within the Government and Financial sectors. Your expertise will drive customer loyalty and retention, contributing to the overall success of Omantel.

Key Responsibilities:
  • Develop and implement strategic service management plans that align with business objectives.
  • Collaborate with cross-functional teams to deliver timely and effective support to customers.
  • Monitor and measure customer satisfaction metrics, using data to improve service experiences.
  • Identify opportunities for process improvements and automation to streamline service management activities.

Requirements:

To succeed in this role, you will need:
  • Bachelor's degree in a relevant discipline.
  • 6 years of experience in service management or a related field.

Key Competencies:

This position requires strong leadership skills, including:
  • Assertiveness and conflict resolution.
  • Fostering learning and development.
  • Inspiring and leading others.
  • Leading change and cultivating innovation.
  • Visioning and alignment.


  • Muscat, Muscat, Oman Omran Group OM Full time

    Position: Finance and Shared Services Manager-Hay Al Sharq Development SPVJob Code: 195-2025/3Finance and Shared Services ManagerRole Summary:The Finance and Shared Services Manager is responsible for leading the Finance Department and overseeing the Shared Services Division, which includes Human Resources and Administration. The role ensures strong...


  • Muscat, Muscat, Oman Omran Group OM Full time

    Finance and Shared Services ManagerRole Summary:The Finance and Shared Services Manager is responsible for leading the Finance Department and overseeing the Shared Services Division, which includes Human Resources and Administration. The role ensures strong financial management, compliance, and the effective delivery of internal support services aligned with...


  • Muscat, Muscat, Oman Arabian Industries LLC Full time

    As an HR and Administrative Services Expert with Arabian Industries LLC, you will play a vital role in ensuring the smooth operation of our HR functions in Saudi Arabia. You will be the main point of contact for all administrative and HR-related matters, working closely with our corporate HR department.Your key responsibilities will include:Sourcing,...


  • Muscat, Muscat, Oman John Wood Group PLC Full time

    We are recruiting for a highly skilled Project Delivery Expert to join our Projects team. As a key member, you will be responsible for executing project controls in the SFR Project.You will expand your hands-on experience in all planning, risk management, cost control, and reporting aspects for the oil & gas industry. Developing reports and solutions as...


  • Muscat, Muscat, Oman Omran Group OM Full time

    Role Summary:The Finance and Shared Services Manager oversees the Finance Department and Shared Services Division, ensuring strong financial management, compliance, and delivery of internal support services aligned with the company's goals.Key Responsibilities:Financial Management:Develop and manage financial strategies, budgets, and forecasts.Lead all...


  • Muscat, Muscat, Oman Omantel Full time

    Role Purpose:To ensure the delivery of high-quality services and support tailored to the specific needs and requirements of customers within Government and Financial sectors. Through strategic service management, customer relationship management, and continuous improvement initiatives, you will drive customer satisfaction, loyalty, and retention within...


  • Muscat, Muscat, Oman Delivery Hero SE Full time

    Accounting and Compliance ExpertWe are seeking an experienced Accountant II to join our team, responsible for maintaining the company's financial health and integrity.Main TasksManage Financial Operations: Supervise all accounting functions, including financial reporting and record-keeping.Tax Compliance and Auditing: Ensure adherence to tax laws and...


  • Muscat, Muscat, Oman Delivery Hero SE Full time

    Job DescriptionAs an Accountant II at Delivery Hero SE, you will play a crucial role in maintaining the company's financial health and integrity.Key TasksManage Accounting Operations: Supervise all accounting functions, including financial reporting and record-keeping.Tax Compliance and Auditing: Ensure adherence to tax laws and regulations, and conduct...


  • Muscat, Muscat, Oman OSOS LLC Full time

    Job Title: Product Owner (Finance & Supply Chain) - Domain ExpertLocation: Muscat, Sultanate of OmanJob Type: Full-time (On-Site)Job Summary:As a Product Owner Finance & Supply Chain (F&SC), you will play a key role in defining and prioritizing the product backlog for our F&SC software development projects. Collaborating with cross-functional teams, you will...


  • Muscat, Muscat, Oman Al Osool Group Full time

    About the Job:We are looking for a skilled professional to fill the position of Facilities Management Development Expert.Main Responsibilities:The successful candidate will be responsible for developing and implementing strategic business plans to drive growth and profitability.Cultivating and maintaining relationships with key clients and stakeholders is...


  • Muscat, Muscat, Oman Marriott International Full time

    The Service Delivery Specialist role at Marriott International is a vital part of our operations team. This position requires a high degree of attention to detail, excellent communication skills, and the ability to work well under pressure.Your primary responsibilities will include:Scheduling and managing spa services for our guests, including confirming...


  • Muscat, Muscat, Oman MAN Energy Solutions Full time

    Job OverviewMAN Energy Solutions is seeking a skilled Government Liaison Specialist to establish and maintain professional relationships with governing bodies in Oman. The successful candidate will be responsible for ensuring compliance with current legislation and regulations, including immigration services, trade licensing, and establishment cards.This...


  • Muscat, Muscat, Oman Global Business Network LLC (GlobNet) Full time

    GlobNet seeks a skilled Cybersecurity Governance Specialist to spearhead the development of a secure Government IT Platform. This critical project demands expertise in API Integration, Cybersecurity Compliance, and Software Engineering to guarantee the platform's secure, efficient, and compliant deployment.Digital Security Compliance ExpertMain Objectives:To...


  • Muscat, Muscat, Oman Omantel Full time

    Job Overview:Omantel is seeking an experienced professional to lead our service delivery efforts in the Government and Financial sectors. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty through strategic service management.Responsibilities include developing and implementing service management strategies,...


  • Muscat, Muscat, Oman Omran Group OM Full time

    We are looking for a seasoned Senior Finance Manager - Shared Services to join our team at Omran Group OM. In this pivotal role, you will play a critical part in shaping the company's financial future while overseeing its Shared Services Division. Your expertise in financial management, combined with your ability to engage stakeholders and drive results,...


  • Muscat, Muscat, Oman Delivery Hero SE Full time

    About the JobWe are looking for an experienced Category Growth Expert to join our team and drive the growth of our grocery category. As a key member of our operations team, you will be responsible for developing and executing strategies to drive category growth, manage supplier relationships, and analyze market trends and customer preferences to inform...


  • Muscat, Muscat, Oman Nokia Full time

    Responsibilities and RequirementsAs a Customer Project Manager, your responsibilities will include:Early engagement in Presales' phase as Project Execution Owner.Driving the initiation, preparation, planning, and start-up of the project.Anticipating and minimizing projects delivery risks, providing appropriate level of project management expertise.Focusing...


  • Muscat, Muscat, Oman Tawteen Full time

    This role is responsible for overseeing OSC governance, enterprise risk management, and ensuring corporate and governance compliance.Governance and Compliance:The Manager has to ensure the Company's actions meet governmental and industry standards. He/She will guarantee that OSC business processes and transactions follow all relevant regulations and internal...


  • Muscat, Muscat, Oman Trowers & Hamlins Full time

    Key RequirementsWe require a proven ability to take on responsibility and manage files, flexibility, positivity, and an ability to work effectively in a close-knit office. The ideal candidate will have experience in LMA-based syndicated and bilateral lending transactions, secured and unsecured facilities, and familiarity with priorities and intercreditor...


  • Muscat, Muscat, Oman Trdfin Full time

    About the Role:Euro Exim Bank, an award-winning global financial institution, is seeking freelance-based professionals who are truly Passionate About Sales. Your main task is to attract new clients involved in international trade such as exporters and importers by offering them our trade finance services such as Letters of Credit, Standby Letters of Credit,...