
Manager, Service Management Government and Financial
4 weeks ago
Role Purpose:
To ensure the delivery of high-quality services and support tailored to the specific needs and requirements of customers within Government and Financial sectors. Through strategic service management, customer relationship management, and continuous improvement initiatives, you will drive customer satisfaction, loyalty, and retention within Government and Financial sectors, contributing to the overall success and growth of the company. The primary role is to manage service operations and maintain customer relationships.
Position Information:
Title: Manager, Service Management Government and Financial
- Unit: Commercial
- Division: Business
- Location: Muscat
- Grade: L3
- Line Manager: Senior Manager Business Excellence
Minimum Role Requirements:
- Bachelor's degree in a relevant discipline
- 6 years of relevant experience
Key Accountabilities:
- Develop and implement service management strategies that align with enterprise business goals and objectives, ensuring that service accounts receive a differentiated and personalized customer experience.
- Collaborate with cross-functional teams, such as sales, customer service, and product development, to ensure that service accounts receive timely and effective support.
- Monitor and measure service account satisfaction metrics, such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Lifetime Value (CLV), using this data to continuously improve service account experiences.
- Develop and implement service account retention programs to increase customer retention and reduce churn.
- Identify opportunities for process improvements and automation to streamline service account management activities and reduce costs.
- Stay up-to-date with industry trends, technologies, and best practices related to service account management.
- Manage relationships with internal and external stakeholders to ensure effective and efficient customer experience journeys.
- Prepare regular reports on customer experience processes, trends, and areas for improvement.
- Provide strategic direction and guidance to the team to achieve business unit goals and objectives.
- Ensure that service management strategies are aligned with the company's ethical policies and brand guidelines.
- Build a high-performance team culture focused on delivering results through value creation and continuous up-skilling.
Key Competencies:
Leadership:
- Assertiveness and Conflict Resolution
- Fostering Learning and Development
- Inspiring and Leading Others
- Leading Change and Cultivating Innovation
- Visioning and Alignment
Behavioural:
- Drives Achievements
- Ethics & Compliance
- Timely Decision-Making
Technical:
- Customer Relationship Management
- Customer Satisfaction
-
Government Financial Service Operations Manager
2 weeks ago
Muscat, Muscat, Oman Omantel Full timeOmantel is a leading telecommunications company in Oman, committed to delivering exceptional customer experiences. We are seeking a highly motivated Governement Financial Service Operations Manager to join our team.In this role, you will be responsible for managing service operations and maintaining customer relationships within the Government and Financial...
-
Government and Financial Services Leader
2 weeks ago
Muscat, Muscat, Oman Omantel Full timeOmantel is a leading telecommunications company in Oman, committed to delivering exceptional customer experiences. We are seeking a highly motivated Government and Financial Services Leader to join our team.In this role, you will be responsible for managing service operations and maintaining customer relationships within the Government and Financial sectors....
-
Service Management Director
2 weeks ago
Muscat, Muscat, Oman Omantel Full timeAt Omantel, we are seeking a highly skilled Service Management Director to join our team. As a key member of our leadership team, you will be responsible for driving the delivery of high-quality services and support tailored to the specific needs and requirements of customers within the Government and Financial sectors.The ideal candidate will have a strong...
-
Customer Experience Manager
2 weeks ago
Muscat, Muscat, Oman Omantel Full timeWe are seeking a highly skilled CUSTOMER EXPERIENCE MANAGER - GOVERNMENT SECTOR to join our team at Omantel. In this role, you will be responsible for developing and implementing service management strategies that align with enterprise business goals and objectives.The ideal candidate will have a strong background in service management, customer relationship...
-
Strategic Financial Manager
2 weeks ago
Muscat, Muscat, Oman Omran Group OM Full timeJob SummaryThe Omran Group is seeking a highly experienced Strategic Financial Manager to lead the Finance Department and oversee the Shared Services Division. This senior role will drive strong financial management, compliance, and internal support services aligned with the company's strategic goals.Main ResponsibilitiesFinancial Management:Develop and...
-
Business Growth Manager
1 week ago
Muscat, Muscat, Oman Lobo Management Full timeLobo Management is seeking a seasoned Business Growth Manager to lead our team and drive business growth.About Lobo ManagementWe are a dynamic consulting firm that specializes in Governance, Risk & Compliance (GRC) advisory services. Our goal is to help clients achieve their objectives while ensuring regulatory compliance.About the RoleDrive Business Growth:...
-
Executive Advisory Services
1 week ago
Muscat, Muscat, Oman Lobo Management Full timeLobo Management is looking for a skilled Executive Advisory Services professional to provide expert advice and guidance.About Lobo ManagementWe are a leading consulting firm that specializes in Governance, Risk & Compliance (GRC) advisory services. Our team of experts provides high-quality advice and guidance to clients across the region.About the...
-
Auditor of Financial and Sharia Governance
2 weeks ago
Muscat, Muscat, Oman Bank Dhofar Full timeAbout the JobThis is an exciting opportunity to join Bank Dhofar as an Auditor of Financial and Sharia Governance. The ideal candidate will be responsible for assisting the Internal Audit Management in providing assurance to the Audit Committee on the adequacy and effectiveness of internal controls in relation to Financial and Islamic Banking Audit...
-
Senior Project Manager-IT Governance(GRC)
2 weeks ago
Muscat, Muscat, Oman TAT IT Technolgies Full timeWe have an urgent requirement for Senior Project Manager (IT Governance (GRC) & Infra) in retail banking for our banking client in Oman.Responsibilities:Responsible for the delivery of the governance/IT projects, which will involve managing a number of projects related to the landscape of Governance, risk, and compliance.Minimum Requirements:Understanding of...
-
Financial Services Manager
5 days ago
Muscat, Muscat, Oman Links Construction Company SPC Full timeJob Overview:Links Construction Company SPC is seeking a skilled and experienced Accountant to join our team. As an Accountant, you will play a crucial role in maintaining the financial integrity of our company.Key Responsibilities:Financial Statement Preparation: Prepare accurate and compliant financial statements, ensuring timely submission to regulatory...
-
Relationship Manager
3 weeks ago
Muscat, Muscat, Oman Bank Dhofar Full timeResponsibilities:Assist Head - Government Banking in building/developing strong banking relationships and account management of Ministries & other Government/Quasi Government Institutions & Pension Funds accounts in accordance with the bank strategy & goals.Assist Head-GB in management of the Ministries, other Government/Quasi Government Institutions &...
-
Hyperion Financial Management Specialist
5 days ago
Muscat, Muscat, Oman Next Ventures Full timeJob OverviewWe are seeking an experienced Hyperion Financial Management Specialist to join our team. As a key member of our implementation team, you will be responsible for leading the implementation of our financial management solution and working closely with users to understand business needs and tailor solutions to those requirements.The successful...
-
Commercial Manager
3 days ago
Muscat, Muscat, Oman Oman Airports Management Company Full timeBachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyVacancy Title: Commercial ManagerVacancy Type: Non TechnicalVacancy Location: MuscatQualification: BachelorMinimum Years Of Experience: 8JOB SCOPE: Responsible for identifying, evaluating, and managing commercial opportunities across the company's portfolio,...
-
Global Financial Services Manager
2 weeks ago
Muscat, Muscat, Oman DHL Global Forwarding Full timeWe aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have the largest global network with more than 30,000 passionate employees.The ideal candidate will have at least 10 years experience and a Master's degree. The role involves providing guidance and consulting on financial matters...
-
Muscat, Muscat, Oman Omran Group OM Full timeFinance and Shared Services ManagerRole Summary:The Finance and Shared Services Manager is responsible for leading the Finance Department and overseeing the Shared Services Division, which includes Human Resources and Administration. The role ensures strong financial management, compliance, and the effective delivery of internal support services aligned with...
-
Financial Manager
2 weeks ago
Muscat, Muscat, Oman Oman Air Full timeJob OverviewWe are seeking an experienced Financial Manager to lead our Accounts Payable team at Oman Air. This is a key role within our finance department, responsible for ensuring all payments due from the company to vendors and third parties are made on time.The successful candidate will have strong leadership skills, excellent organizational abilities,...
-
GRC Strategy Director
1 week ago
Muscat, Muscat, Oman Lobo Management Full timeLobo Management is looking for a skilled GRC Strategy Director to provide visionary leadership and strategic direction.About Lobo ManagementWe are a forward-thinking consulting firm that specializes in Governance, Risk & Compliance (GRC) advisory services. Our mission is to help clients achieve their goals while ensuring regulatory compliance.About the...
-
Manager of Financial Operations
3 days ago
Muscat, Muscat, Oman Claire Plais - Domitille Vielle Full timeJob Title: Manager of Financial OperationsWe are seeking an experienced Manager of Financial Operations to join our team at Claire Plais - Domitille Vielle. In this key role, you will be responsible for managing the financial operations of our company, ensuring that all financial activities are conducted in accordance with the highest standards of integrity...
-
Director-Oman
1 week ago
Muscat, Muscat, Oman Lobo Management Full timeOur client, a leading and fast-growing consulting firm, is seeking a highly accomplished Director who will be responsible for providing visionary leadership, strategic direction, and operational oversight to drive the company's growth and success. This is a high-impact role with a leading consulting firm specializing in Governance, Risk & Compliance (GRC),...
-
Transformation Leader
1 week ago
Muscat, Muscat, Oman Lobo Management Full timeLobo Management is seeking an experienced Transformation Leader to drive the company's growth and success.About UsWe are a leading consulting firm specializing in Governance, Risk & Compliance (GRC). Our team of experts provides high-quality advisory services to clients across the region.About the RoleDefine Strategic Vision: Develop and execute the...