
Customer Experience Manager
4 days ago
About the Role
We are seeking a highly organized and people-focused individual to oversee client coordination, studio readiness, appointment management, payment handling, customer engagement, problem-solving, and photography support.
Your Key Responsibilities
- Ensure seamless communication between clients and our studio team.
- Oversee inventory, set up equipment, and prepare the studio for every session.
- Schedule and manage bookings efficiently to optimize the studio's workflow.
- Process transactions, issue invoices, and ensure smooth payment operations.
- Provide proactive assistance, answer inquiries, and ensure clients feel welcomed and valued.
- Address and resolve any client concerns with professionalism and care.
- Assist photographers in managing client interactions during sessions.
The Ideal Candidate
- Has at least 1 year of experience in a client-facing role, ideally in hospitality or retail.
- Is fluent in English with excellent verbal and written communication skills.
- Is detail-oriented with strong typing skills and accuracy in administrative tasks.
- Is tech-savvy and comfortable using booking systems and handling digital processes.
- Is highly organized with the ability to multitask and manage time efficiently.
- Is a team player with flexibility in scheduling, including weekends and holidays.
What We Offer
- Career growth opportunities in a dynamic expanding company.
- A creative work environment with a supportive team-oriented culture.
- Visa and medical insurance provided by the company.
- Paid annual leave.
- A competitive salary based on experience and qualifications.
- A 6-day work week with a conditional day off every two weeks.
We will contact you within 5 working days if we would like to move forward with your application.
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