Customer Experience Manager

4 days ago


Muscat, Muscat, Oman beBee Careers Full time
Customer Service Supervisor

About the Role

We are seeking a highly organized and people-focused individual to oversee client coordination, studio readiness, appointment management, payment handling, customer engagement, problem-solving, and photography support.

Your Key Responsibilities

  • Ensure seamless communication between clients and our studio team.
  • Oversee inventory, set up equipment, and prepare the studio for every session.
  • Schedule and manage bookings efficiently to optimize the studio's workflow.
  • Process transactions, issue invoices, and ensure smooth payment operations.
  • Provide proactive assistance, answer inquiries, and ensure clients feel welcomed and valued.
  • Address and resolve any client concerns with professionalism and care.
  • Assist photographers in managing client interactions during sessions.

The Ideal Candidate

  • Has at least 1 year of experience in a client-facing role, ideally in hospitality or retail.
  • Is fluent in English with excellent verbal and written communication skills.
  • Is detail-oriented with strong typing skills and accuracy in administrative tasks.
  • Is tech-savvy and comfortable using booking systems and handling digital processes.
  • Is highly organized with the ability to multitask and manage time efficiently.
  • Is a team player with flexibility in scheduling, including weekends and holidays.

What We Offer

  • Career growth opportunities in a dynamic expanding company.
  • A creative work environment with a supportive team-oriented culture.
  • Visa and medical insurance provided by the company.
  • Paid annual leave.
  • A competitive salary based on experience and qualifications.
  • A 6-day work week with a conditional day off every two weeks.

We will contact you within 5 working days if we would like to move forward with your application.



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