
Payment Operations Manager
18 hours ago
This position is responsible for managing all aspects of domestic payment processing, ensuring compliance with regulatory requirements and maintaining high-quality customer service standards.
Main Responsibilities:- Authorization and Processing
- Authorize domestic payment transactions accurately and efficiently.
- Review transactions for completeness and accuracy.
- Handle exceptions and discrepancies in accordance with bank procedures.
- Conduct daily reconciliations to ensure accuracy and completeness of transactions.
- Investigate and resolve discrepancies in a timely manner.
- Prepare and submit reports as required.
- Ensure adherence to all applicable laws, regulations, and bank policies.
- Monitor transactions for suspicious activity and take appropriate action.
- Collaborate with other departments to identify and mitigate risk.
- Identify opportunities for process improvements and automation.
- Develop and implement new processes and procedures.
- Collaborate with IT to implement system upgrades and improvements.
- Provide excellent customer service and respond to inquiries in a timely manner.
- Communicate effectively with internal stakeholders to ensure seamless processing.
- Support other departments as needed.
- Prepare and submit regular reports as required.
- Maintain accurate and complete records.
- Contribute to continuous learning and self-improvement initiatives.
Qualifications and Requirements
- Bachelor's degree in Banking Services or related field.
- Minimum 5 years' experience in bank transaction processing.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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