Payment Operations Manager

3 days ago


Muscat, Muscat, Oman Ahli Bank Full time
About the Role

This position is responsible for managing all aspects of domestic payment processing, ensuring compliance with regulatory requirements and maintaining high-quality customer service standards.

Main Responsibilities:
  1. Authorization and Processing
  • Authorize domestic payment transactions accurately and efficiently.
  • Review transactions for completeness and accuracy.
  • Handle exceptions and discrepancies in accordance with bank procedures.
Reconciliation and Control
  • Conduct daily reconciliations to ensure accuracy and completeness of transactions.
  • Investigate and resolve discrepancies in a timely manner.
  • Prepare and submit reports as required.
Compliance and Risk Management
  • Ensure adherence to all applicable laws, regulations, and bank policies.
  • Monitor transactions for suspicious activity and take appropriate action.
  • Collaborate with other departments to identify and mitigate risk.
Process Improvement and Automation
  • Identify opportunities for process improvements and automation.
  • Develop and implement new processes and procedures.
  • Collaborate with IT to implement system upgrades and improvements.
Communication and Support
  • Provide excellent customer service and respond to inquiries in a timely manner.
  • Communicate effectively with internal stakeholders to ensure seamless processing.
  • Support other departments as needed.
Reporting and Documentation
  • Prepare and submit regular reports as required.
  • Maintain accurate and complete records.
  • Contribute to continuous learning and self-improvement initiatives.

Qualifications and Requirements

  • Bachelor's degree in Banking Services or related field.
  • Minimum 5 years' experience in bank transaction processing.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


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