Director of IT Service Optimization

2 days ago


Muscat, Muscat, Oman Omantel Full time
About the Job

This is a senior leadership position responsible for managing and enhancing the performance and quality of the Digital & Applications Unit.

  • Develop and implement IT process improvement initiatives to optimize operational efficiency and reduce costs.
  • Lead the development and implementation of IT frameworks, policies, and procedures for regulatory compliance and industry standards.
  • Manage IT capabilities and knowledge management to support strategic objectives.
Key Responsibilities
  • Manage IT performance and SLAs to ensure high-quality service delivery.
  • Review vendor performance and manage relationships to meet IT objectives.
  • Conduct audits to ensure IT systems comply with regulatory and security standards.

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