Service Management Director

4 days ago


Muscat, Muscat, Oman Omantel Full time

At Omantel, we are seeking a highly skilled Service Management Director to join our team. As a key member of our leadership team, you will be responsible for driving the delivery of high-quality services and support tailored to the specific needs and requirements of customers within the Government and Financial sectors.

The ideal candidate will have a strong background in service management, customer relationship management, and continuous improvement initiatives. They will have a proven track record of driving customer satisfaction, loyalty, and retention within the Government and Financial sectors.

The primary responsibilities of this role include:

  • Developing and implementing service management strategies that align with enterprise business goals and objectives.
  • Collaborating with cross-functional teams, such as sales, customer service, and product development, to ensure that service accounts receive timely and effective support.
  • Monitoring and measuring service account satisfaction metrics, such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Lifetime Value (CLV).

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and professional development.


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