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Staff Training and Quality Assurance Officer

2 weeks ago

Muscat, Muscat, Oman beBee Careers Full time
Training and Quality Assurance Specialist

The role of a Training and Quality Assurance Specialist is to support the Learning Manager in enhancing staff training programs and maintaining high standards of service quality across the hotel.

  • Develop, implement, and evaluate training programs tailored to the needs of the hotel staff.
  • Coordinate training schedules and logistics, ensuring all employees have access to essential programs and resources.
  • Support new employee onboarding processes by facilitating orientation and initial training sessions.
  • Conduct regular quality assessments and audits to evaluate service performance and compliance with hotel standards.

This role involves working collaboratively with department heads to identify areas for improvement and implement corrective actions. The ideal candidate will be passionate about employee development and guest satisfaction and possess strong organizational and interpersonal skills.

Key Responsibilities:
  • Develop and maintain records of training attendance, assessment results, and quality metrics to track progress and effectiveness.
  • Prepare reports for senior management detailing training outcomes, quality trends, and overall performance metrics.
  • Stay updated with industry trends and learning methodologies to bring innovative training solutions and quality practices to the hotel.

The successful candidate will have a strong understanding of hospitality service standards and quality management principles, as well as excellent communication, presentation, and interpersonal skills.

Requirements:
  • Diploma in Hospitality Management, Human Resources, Education or a related field.
  • Prior experience in hospitality training, quality assurance or operations with at least 1-2 years in a relevant role.
  • Strong analytical skills and attention to detail to evaluate training effectiveness and quality compliance.