Quality Coordinator

2 weeks ago

Muscat, Muscat, Oman JW MARRIOTT Full time

The Quality Coordinator supports the implementation of quality assurance procedures to meet brand standards, customer satisfaction, and operational efficiency. The role focuses on supporting property-level quality initiatives and contributing to continuous improvement efforts under the guidance of senior management.

CANDIDATE PROFILE

Education and Experience

· Diploma in Hospitality, Business Administration, or related field.

· Minimum 1 year of experience in guest services, front office, housekeeping, or a similar hotel operations function.

· Fresh graduates with relevant internships or training experience may also be considered.

CORE WORK ACTIVITIES

Quality Assurance Support

· Assist in conducting routine audits and checklists to ensure compliance with quality and brand standards.

· Support the Quality Manager in collecting and reviewing data on guest feedback and operational performance.

· Participate in team meetings to identify service issues and improvement areas.

Guest Satisfaction & Feedback

· Monitor guest satisfaction indicators and highlight recurring complaints or service issues.

· Follow up on guest feedback with relevant departments to ensure corrective action is taken.

· Help ensure quality-related documentation is properly recorded and stored.

Team Support

· Coordinate with various departments to implement quality initiatives.

· Assist in training new staff on standard operating procedures when requested.

· Maintain updated knowledge of brand quality expectations and service guidelines.

Desired Candidate Profile

Functional Skills

· Basic understanding of hotel operations and guest service principles

· Attention to detail and commitment to quality

· Familiarity with customer feedback platforms and survey tools

· Willingness to learn and take initiative

· Good communication and teamwork skills

· Professional demeanor and ability to handle guest interactions respectfully

Other Requirements

· Basic computer literacy (MS Office, email, online forms)

· Ability to work flexible hours including weekends or holidays if needed

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