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Service Quality and Training Coordinator

2 weeks ago

Muscat, Muscat, Oman beBee Careers Full time
Quality and Training Specialist

This role involves supporting the Learning Manager in enhancing staff training programs and maintaining high standards of service quality across the hotel.

  • Develop and implement quality standards and procedures to ensure consistency across the hotel.
  • Conduct regular quality assessments and audits to evaluate service performance and compliance with hotel standards.
  • Assist in developing, implementing, and evaluating training programs tailored to the needs of the hotel staff.

You will work closely with department heads to identify areas for improvement and implement corrective actions, staying up-to-date with industry trends and learning methodologies to bring innovative training solutions and quality practices to the hotel.

Key Responsibilities:
  • Develop and maintain records of training attendance, assessment results, and quality metrics to track progress and effectiveness.
  • Prepare reports for senior management detailing training outcomes, quality trends, and overall performance metrics.
  • Collaborate with various departments to establish training goals and performance benchmarks that align with overall hotel objectives.

The ideal candidate will have a strong understanding of hospitality service standards and quality management principles, as well as excellent communication, presentation, and interpersonal skills.

Requirements:
  • Diploma in Hospitality Management, Human Resources, Education or a related field.
  • Prior experience in hospitality training, quality assurance or operations with at least 1-2 years in a relevant role.
  • Strong analytical skills and attention to detail to evaluate training effectiveness and quality compliance.