Equipment Servicer

4 days ago


Muscat, Muscat, Oman Kone México Full time

KONE Middle East, Turkey & Africa is embarking upon an exciting growth phase through direct presence in 7 regions. To complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers.

This role offers opportunities for growth and development within a dynamic organization.

As a Maintenance Technician, you will have the opportunity to work on various projects, develop your skills, and take on new challenges.

Responsibilities:

  • Customer Relationship Management:
  • Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
  • Responsible for accurate and real-time back reporting of work performed (at the equipment level)
  • Accountable for equipment safety and performance
  • Accountable for identifying site risks and communicating them to his supervisor
  • Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
  • Accountable for identifying "unplanned" service repairs based on the equipment needs.

Service Operations:

  • Accountable for the end-users and the site safety
  • Responsible for safe working practices and operations according to maintenance and safety instructions.
  • Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs), respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
  • Accountable for raising sales leads to his supervisor
  • Accountable for exact and timely back reporting of the work done according to the process
  • Responsible for submitting timesheets based on the execution
  • Responsible for keeping the service tooling, van, instruments, etc, safe, maintained, and in good condition
  • Responsible for regular updates of his supervisor on all relevant information


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