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Customer Support Specialist

2 weeks ago

Muscat, Muscat, Oman beBeeCustomerSupport Full time 60,000 - 80,000
Customer Support Representative

We are seeking a skilled and experienced professional to manage incoming calls, address customer inquiries, and provide accurate information regarding products and services.

Main Responsibilities:
  • Active listening: Respond to customers in a empathetic and supportive manner.
  • Issue resolution: Identify and resolve customer complaints efficiently and effectively while maintaining a positive customer experience.
  • Data management: Record and document interactions accurately for follow-up and quality assurance purposes.
  • Product knowledge: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
  • Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
  • Performance metrics: Meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements:

  • A high school diploma or equivalent is required; a degree in a related field is preferred.
  • Prior experience in a customer-facing role is beneficial.
  • Excellent communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Proficiency in using computer systems and CRM software.
  • Fluency in English is an advantage.