Customer Service Professional

6 days ago


Muscat, Muscat, Oman beBee Careers Full time
Job Description

We are seeking a skilled technical professional to provide exceptional customer support and services. As a key member of our team, you will be responsible for delivering technical assistance to sales teams during pre-sales meetings, conducting demos, and offering after-sales support for hardware and software installations, troubleshooting, and onsite assistance.


About the Role

The ideal candidate will possess exceptional communication and interpersonal skills to understand customer needs and make informed decisions. This is an exciting opportunity to leverage your technical expertise and passion for delivering outstanding customer experiences.


Key Responsibilities:
  • Provide technical assistance to sales teams during pre-sales meetings and conduct demos.
  • Offer after-sales support for hardware and software installations, troubleshooting, and onsite assistance.
  • Develop in-depth knowledge of IT hardware systems and devices.
  • Familiarize yourself with various IT software solutions.
  • Maintain superb communication and problem-solving skills.
  • Pursue a results-driven approach to work.

Requirements:
  • A degree in Computer Science or related field.
  • At least 2-3 years of experience in IT customer support.
  • In-depth knowledge of IT hardware systems and devices.
  • Familiarity with various IT software solutions.
  • Superb communication and problem-solving skills.
  • A results-driven approach to work.
  • Bonus points if you speak Arabic.

What We Offer:

This is a fantastic opportunity to grow your career in a dynamic environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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