Cloud and Data Centre Infrastructure Success Partner

4 days ago

Muscat, Muscat, Oman beBeeCustomerSuccess Full time 9,000 - 12,000
Enterprise Customer Success Manager Job Description">

About the Role:

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  • ">
  • This is a unique opportunity to join our customer success team and play a key role in delivering exceptional customer experiences.">
  • As an Enterprise Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, identifying opportunities for growth and expansion, and working closely with cross-functional teams to deliver tailored solutions that meet their needs.">
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Key Responsibilities:

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  1. ">
  2. Onboard new customers and introduce them to our products and support processes.">
  3. Collaborate with sales, field engineering, and support teams to develop and deliver engagement plans that fulfill customer objectives.">
  4. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with sales.">
  5. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.">
  6. Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.">
  7. Support customers through reactive ticket requests.">
  8. Create campaigns targeting multiple customers through digital touch-points and activities.">
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Requirements:

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  • ">
  • Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to cloud computing, networking, security, migration, IoT, Linux OS, data applications, and storage.">
  • Excellent presentation skills with the ability to guide a conversation about complex software.">
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.">
  • A true team player capable of interacting with all departments and at all levels, both internally and externally.">
  • Knowledge of agile methodologies.">
  • Proficiency in Spanish and Portuguese is highly desirable.">
  • Experience with Salesforce, Jira, and CRMs is a plus.">
">

Benefits:

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  • ">
  • Distributed work environment with twice-yearly team sprints in person.">
  • Personal learning and development budget of USD 2000 per year.">
  • Annual compensation review.">
  • Recognition rewards.">
  • Annual holiday leave.">
  • Maternity and paternity leave.">
  • Team Member Assistance Program & Wellness Platform.">
  • Opportunity to travel to new locations to meet colleagues.">
">

About Us:

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We are a global technology company at the forefront of open-source innovation. Our mission is to create value for our customers through exceptional products, services, and experiences.

">

Join Our Team:

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If you are a motivated and experienced professional who shares our passion for innovation and customer satisfaction, we encourage you to apply for this exciting opportunity.

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What We Offer:

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Our ideal candidate will possess a unique blend of technical expertise, business acumen, and interpersonal skills. As a member of our customer success team, you will have the opportunity to work on challenging projects, collaborate with talented individuals, and contribute to the growth and success of our organization.

">",

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