Client Experience Strategist
3 weeks ago
About Al Hashar Group:
Al Hashar Group is dedicated to delivering exceptional customer experiences that foster brand loyalty and advocacy for our Brands.
Job Summary:
We are seeking a highly motivated and experienced CX Manager to develop and implement a customer experience strategy focused on exceeding expectations. The ideal candidate will have a proven track record of implementing successful customer experience strategies and initiatives.
Responsibilities:
- Develop and implement a customer experience strategy to drive business growth and improve customer satisfaction.
- Manage the contact center operation to ensure efficient and timely customer service.
- Analyze customer feedback data to identify improvement areas and implement initiatives.
- Develop strategies to improve customer loyalty and brand advocacy.
- Oversee all customer experience initiatives, including contact center operations.
Requirements:
- Diploma or Senior School Certification with 10+ years of experience in customer experience management or related roles, preferably in the automotive industry.
- Proven track record of implementing successful customer experience strategies and initiatives.
- Experience managing contact center operations and performance metrics.
Compensation and Benefits:
The estimated salary for this position is $120,000 - $150,000 per year, depending on experience. Additional benefits include health insurance, retirement plan, and paid time off.
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