Senior Customer Experience Strategist
1 month ago
We are seeking a highly motivated and experienced CX Manager to lead our customer experience initiatives. Al Hashar Group is dedicated to delivering exceptional customer experiences that foster brand loyalty and advocacy.
Responsibilities- Customer Experience Strategy Development: Develop and implement a customer experience strategy focused on exceeding customer expectations, leveraging data-driven insights and customer feedback.
- Contact Center Management: Manage the contact center operation to ensure efficient and timely customer service, meeting key performance metrics and improving customer satisfaction.
- Customer Feedback Analysis: Conduct regular customer satisfaction surveys and analyze feedback data to identify areas for improvement in customer service processes and develop targeted initiatives.
- Team Leadership: Lead and coach the CX team (Customer Service & Contact Center Representatives) to achieve high performance standards and drive excellence in customer experience.
- CX Expertise: 10+ years of experience in customer experience management or related roles, preferably in the automotive industry.
- Strategic Thinking: Proven track record of implementing successful customer experience strategies and initiatives.
- Operational Excellence: Experience managing contact center operations and performance metrics, with a focus on continuous improvement.
- Leadership Skills: Previous experience in training, mentoring, coaching and developing teams to achieve business objectives.
This exciting opportunity offers a competitive salary of $90,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for growth and development.
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Client Experience Strategist
2 weeks ago
Muscat, Muscat, Oman Al Hashar Group Full timeJob Title: Client Experience StrategistAbout Al Hashar Group:Al Hashar Group is dedicated to delivering exceptional customer experiences that foster brand loyalty and advocacy for our Brands.Job Summary:We are seeking a highly motivated and experienced CX Manager to develop and implement a customer experience strategy focused on exceeding expectations. The...
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Marketing Strategist
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Muscat, Muscat, Oman Al Hashar Group Full timeAbout the Role">We are seeking a highly motivated and experienced Experience Manager to join our team at Al Hashar Group. The successful candidate will be responsible for creating exceptional customer experiences that foster brand loyalty and advocacy.">Key Responsibilities">Develop and implement a customer experience strategy focused on exceeding...
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Content Creator and Content Strategist
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Chief Technology Strategist
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Customer Service Representative
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Muscat, Muscat, Oman Al Hashar Group Full timeWe are seeking a highly motivated and experienced Customer Service Representative – Contact Centre for our CX department. Our dedicated team is focused on creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.
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Technical Support Specialist
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Automotive Customer Service Ambassador
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Senior Heavy Equipment Sales Manager
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Customer Support Hero for Ecommerce Excellence
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Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full timeTechnical Support SpecialistWe're looking for a skilled and customer-focused Technical Support Specialist to join our team at Digital Mall Jobs وظائف المول الرقمي. In this role, you'll be the key to providing exceptional support to our customers, ensuring their online experience is smooth and positive.About the RoleYou'll be responsible for...
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Senior Heavy Equipment Sales Director
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Muscat, Muscat, Oman Al Hashar Group Full timeJob Summary:We are seeking a highly experienced Senior Heavy Equipment Sales Director to lead our heavy construction equipment business in Oman and the Gulf region. The ideal candidate will have a proven track record of success in selling and managing sales, as well as after-sales services for heavy/construction equipment.Key Responsibilities:Develop and...
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Senior Retail Operations Director
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Muscat, Muscat, Oman PPL Dynamics Full timePPL Dynamics is seeking a highly skilled and experienced Senior Retail Operations Director to lead our retail operations team.As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hypermarket stores, ensuring that they are running smoothly and efficiently.The ideal candidate will have a minimum of...
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Senior Equine Veterinarian Specialist
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Muscat, Muscat, Oman Al Hashar Group Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Equine Veterinarian to join our team at Al Hashar Group.Company OverviewAl Hashar Group is a leading provider of equine healthcare services, dedicated to delivering exceptional care to horses and their owners.SalaryThe salary for this position is estimated to be between $120,000 and...
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Technical Support Specialist
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