Senior Customer Experience Strategist
5 days ago
We are seeking a highly motivated and experienced CX Manager to lead our customer experience initiatives. Al Hashar Group is dedicated to delivering exceptional customer experiences that foster brand loyalty and advocacy.
Responsibilities- Customer Experience Strategy Development: Develop and implement a customer experience strategy focused on exceeding customer expectations, leveraging data-driven insights and customer feedback.
- Contact Center Management: Manage the contact center operation to ensure efficient and timely customer service, meeting key performance metrics and improving customer satisfaction.
- Customer Feedback Analysis: Conduct regular customer satisfaction surveys and analyze feedback data to identify areas for improvement in customer service processes and develop targeted initiatives.
- Team Leadership: Lead and coach the CX team (Customer Service & Contact Center Representatives) to achieve high performance standards and drive excellence in customer experience.
- CX Expertise: 10+ years of experience in customer experience management or related roles, preferably in the automotive industry.
- Strategic Thinking: Proven track record of implementing successful customer experience strategies and initiatives.
- Operational Excellence: Experience managing contact center operations and performance metrics, with a focus on continuous improvement.
- Leadership Skills: Previous experience in training, mentoring, coaching and developing teams to achieve business objectives.
This exciting opportunity offers a competitive salary of $90,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for growth and development.
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Senior Financial Strategist
1 day ago
Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full timeJob Title: Senior Financial StrategistWork Location: OmanJob Type: Full-timeAbout Our ClientWe are working with a leading Interiors & Contracting company in the GCC region, headquartered in Oman. They offer comprehensive interior solutions and contracting services.Job SummaryThe Senior Financial Strategist will play a crucial role in shaping the financial...
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Customer Experience Management Professional
3 weeks ago
Muscat, Muscat, Oman Al Hashar Group Full timeWe are seeking a highly motivated and experienced CX Manager to lead our customer experience strategy at Al Hashar Group. The CX department is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands. Key Responsibilities:Customer Experience Strategy:Develop and implement a customer experience strategy...
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Senior Sales Executive
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Customer Service Ambassador
3 weeks ago
Muscat, Muscat, Oman Al Hashar Group Full timeJob Description:We are seeking a highly motivated and experienced Customer Service Representative for our Contact Centre. Our CX department at Al Hahasr is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands. Key Responsibilities:Handle all inbound calls and follow-ups for leads, as well as respond to...
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Automotive Customer Service Ambassador
5 days ago
Muscat, Muscat, Oman Al Hashar Group Full time**Overview:**We are seeking an experienced Customer Service Representative - Contact Centre to join our CX team at Al Hahasr. Our mission is to deliver exceptional customer experiences that foster brand loyalty and advocacy.**Key Responsibilities:Manage all inbound calls, follow-ups, and respond to customer inquiries and complaints via various...
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Senior Manager Healthcare Solutions Lead
1 month ago
Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full timeSenior Manager Healthcare Solutions LeadOur client, a leading technology and services company in Oman, seeks a seasoned Senior Manager to lead their Healthcare Solutions Business. As a strategic leader, you will oversee operations, sales, and technical teams, driving business development initiatives and expanding market presence.Key Responsibilities:Manage...
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Senior Sales Director for Heavy Equipment
5 days ago
Muscat, Muscat, Oman Al Hashar Group Full timeWe are seeking an experienced Senior Sales Director to lead our heavy equipment sales team in Oman. This role requires a strong understanding of the market and a proven track record of success in sales leadership.Job OverviewThe ideal candidate will have a Bachelor's degree in Engineering or a related field, with at least 10 years of experience in selling...
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Customer Service Representative
1 month ago
Muscat, Muscat, Oman Al Hashar Group Full timeJob Description:We are seeking a highly motivated and experienced Customer Service Representative – Contact Centre for our CX department at Al Hahasr. The CX department is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.Responsibilities:Handle all inbound calls and follow-ups for leads, as well...
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Senior Manager
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Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full timeJob Overview:Zippy Talent Recruitment Agency seeks a Senior Manager - Healthcare Solutions Executive to oversee the operations, sales, and technical teams while spearheading new business development initiatives.The ideal candidate will be a strategic leader with expertise in Medical devices, healthcare technology and solutions, capable of driving operational...
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Senior Electrical Systems Technician
5 days ago
Muscat, Muscat, Oman Al Hashar Group Full timeJob Title: Senior Electrical Systems TechnicianWe are seeking a highly skilled and experienced Senior Electrical Systems Technician to join our team at Al Hashar Group. About the Role:The successful candidate will be responsible for carrying out electrical repairs, wiring repairs, and other related tasks on various types of vehicles, including light and...
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Senior Facilities Director
2 weeks ago
Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full timeAbout the RoleWe are seeking a highly experienced Senior Facilities Director to oversee all aspects of hard services, including building maintenance, mechanical, electrical, and plumbing systems, at one of the largest Interiors & Contracting companies in the GCC region.Key ResponsibilitiesOversee the maintenance and repair of building systems, ensuring...
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Senior IT Infrastructure Director
6 days ago
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Senior Manager IT Infrastructure Business Lead
1 month ago
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Senior Frontend Engineer
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Relationship Management Leadership Position
2 weeks ago
Muscat, Muscat, Oman PPL Dynamics Full timeJob Description:PPL Dynamics seeks a senior-level Relationship Management expert to enhance its customer portfolio management and development.Key Responsibilities:• Develop and profitably manage banking relationships for business customers within their designated territory or industry.• Implement strategies and plans to achieve volume, revenue,...
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Brand Manager/Brand Representative
1 month ago
Muscat, Muscat, Oman Al Hashar Group Full timeJob Title: Brand Manager/Brand RepresentativeWe are seeking a highly experienced and motivated Brand Manager/Brand Representative to lead our sales and service efforts in the Oman/Gulf market.Key Responsibilities:Develop and implement strategic plans to drive sales and increase market share for our heavy/construction equipment.Lead the sales team in...
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Strategic Brand Supervisor
3 weeks ago
Muscat, Muscat, Oman Al Hashar Group Full timeAbout the RoleWe are seeking a highly experienced and motivated Brand Manager/Brand Representative to lead our sales team in Oman/Gulf market.Key Responsibilities:Develop and implement strategic plans to drive sales and increase market share for the brand's heavy/construction equipment.Lead the sales team in identifying and pursuing new business...
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Senior Software Engineer
1 week ago
Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full timeJob OverviewDigital Mall Jobs وظائف المول الرقمي is seeking a highly skilled Backend Developer to join our team. As a Backend Developer, you will be responsible for designing, developing, and maintaining server-side applications using Node.js and Express.js frameworks.ResponsibilitiesWe are looking for an expert in Node.js, Express.js, and...
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Director of Healthcare Operations
4 days ago
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Senior Facilities Director
6 days ago
Muscat, Muscat, Oman Zippy Talent Recruitment Agency Full timeAbout UsZippy Talent Recruitment Agency is proud to partner with one of the largest Interiors & Contracting companies in the GCC region, headquartered in Oman.Job DescriptionWe are seeking a highly skilled Head of Hard FM to oversee all aspects of hard services including building maintenance, mechanical, electrical, and plumbing systems. The ideal candidate...