Automotive Sales Specialist

2 days ago

Muscat, Muscat, Oman Gargash Motors & General Trading Full time
Job Overview

The Sales Executive is the face of Gargash Motors & General Trading, responsible for showcasing our wide range of vehicles and delivering exceptional customer experiences. This role involves building strong relationships with prospective buyers and guiding them through the vehicle purchasing process.

Key Responsibilities:
  • Conduct sales processes in a professional manner that is both service-oriented and reflects the brand image to achieve high levels of customer satisfaction.
  • Actively prospect, follow up on sales leads, acquire new customers, and develop long-term customer relationships.
  • Approach, greet, and help customers entering the showroom according to the brand image.
  • Qualify customers and build relationships to undertake in-depth needs analyses and provide trust and confidence to customers.
  • Explain vehicle performance, product details, features, and benefits according to the sales process.
  • Develop and implement strategies to enhance sales efficiency and increase generated revenue.
  • Maintain CRM systems to manage lists of new and existing customers as per the sales funnel.
  • Offer and accompany customers in test driving vehicles according to the test drive process.
  • Ensure smooth completion of sales contracts associated documents.
  • Introduce finance, insurance, and lease products during the sales process.
  • Facilitate that relevant departments receive sufficient customer information for a smooth hand-over.
  • Facilitate that relevant paperwork, car registration, and/or insurance documentation is completed according to distributor policies.
  • Organize the handover of vehicles according to distributor policy.
  • Introduce customers to the after-sales department.
  • Handle customer complaints tactfully and promptly according to distributor policies and escalate difficult cases immediately.
  • Use various methods (e.g., telephone, email, visit) to acquire and follow up on prospective customers and compile customer contract reports.
  • Ensure regular and prompt updates of customer databases and records to increase customer satisfaction and loyalty.
  • Share knowledge and best practices about respective specialized products or product groups with the rest of the sales team.
  • Gain knowledge on dealership and competitor products, features, and accessories and update this regularly.
  • Uphold company values throughout business practices and utilize sound judgment in decision making.
  • Perform any other additional duties as may be required by management based on the needs of the business.

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