Tech Customer Advocate

1 day ago

Muscat, Muscat, Oman beBeeManager Full time
Customer Success Manager Role

This position focuses on providing exceptional support to customers, ensuring they achieve their objectives with our products.

About the Job
  • This is an entry-level role within the Customer Success team.
  • The primary focus will be on the Tech segment, including store customers, with a portfolio assigned for management.

In this role, you will be responsible for finding solutions to ticket requests, enriching documentation, driving campaigns, identifying high-potential and high-risk customers, onboarding new customers, collaborating with Sales and Support, and engaging with your portfolio of customers.

Required Skills and Qualifications
  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organisational skills
  • A team player capable of interacting with all departments internally

Additional skills that are highly valued include proficiency in various languages, such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian.

Benefits
  • Distributed work environment with opportunities for in-person team sprints
  • Personal learning and development budget of USD 2000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to meet colleagues and participate in company events
About Us

We are a pioneering tech firm at the forefront of the global move to open source. We recruit globally and set high standards for people joining our company. Excellence is essential for success.

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